1 reviews | Active since Mar 2025
Oneplan Pet Insurance Lives their Values
I had the privilege a couple of weeks ago to deal with Lynn Llunga at OnePlan Pet Insurance.
Apart from the fact that she (very professionally) shared information with both our Veterinarian and me on the approval of our claim for our beloved, very ill and ageing pet, she added the lovely personal touch of ending her e-mail with "I hope Bella is feeling better."
When I thanked her for her care, she took the time to reply and send Bella big Oneplan Hugs.
As a worried pet owner, this is gold!
As a business consultant, my immediate thoughts go to the great recruitment decision made here, the customer service culture Lynn embodies as part of this organisation and how that confirms the OnePlan Brand and values.
Well done Lynn and well done OnePlan! You definitely have my continued loyalty and I will continue to promote the Brand as a loyal customer!
Thank you for such a heartfelt message! We’re truly touched by your kind words and are thrilled to hear that Lynn provided such professional and personal support during what must have been a stressful time for you and Bella. We strive to make every interaction meaningful, and it’s wonderful to know that Lynn went above and beyond to offer both care and reassurance.
We’ll be sure to pass on your appreciation to her – she is indeed a great asset to our team. Your continued loyalty and support mean the world to us, and we’re grateful to have you as part of the Oneplan family.
Kind regards
Oneplan.
Thank you for such a heartfelt message! We’re truly touched by your kind words and are thrilled to hear that Lynn provided such professional and personal support during what must have been a stressful time for you and Bella. We strive to make every interaction meaningful, and it’s wonderful to know that Lynn went above and beyond to offer both care and reassurance.
We’ll be sure to pass on your appreciation to her – she is indeed a great asset to our team. Your continued loyalty and support mean the world to us, and we’re grateful to have you as part of the Oneplan family.
Kind regards
Oneplan.