1 reviews | Active since Jan 2018
Oneplan pet insurance is a waist of money
Where do I start? 1 - They phoned us non-stop for almost 2 months even after we signed up they continued to call us. It was only when we told them that we would cancel if they didn't stop phoning. 2 - The first claim was submitted on the 26/01/24. We got a confirmation email. We are still waiting for that payment. 3 - We were told the 2 puppies' 12-month waiting period will be waived. 4 - Max needed to go in to remove growth from his ear. Got pre-auth to submit via app. Tried for two days with no luck. Phoned them and was told to email. So did that. They rep**** back stating that they would not pay because we are in the 12-month waiting period. 5 - Emailed and phoned explaining that the 12 months was waived. Now being told that is not the case. 6 - The policy is under my husband's name, but my details are also on the policy. I have been chatting with them since Monday. When I asked to speak to a manager I was told by the call centre that they needed my husband's content. They did not need it Monday, yesterday or this morning. They can't explain the way they need it now and did not need it before when I was dealing with this. 7 - When I asked them to go and look up the multiple phone calls they made to us, to prove that the 12-month waiting period was waived. They can't find any phone calls. 8 - My husband left a comment regarding bad service on their Facebook page last night. This morning he is blocked from their page.
I am so over inconsistencies and bad service. Putting the contributions into a savings plan will be better value for money.
Thank you for taking the time to bring this to our attention
We apologize for the circumstances under which your Hellopeter posting has reached us, and for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Kindly note that as per our policy terms and conditions, if your fur-baby has been covered by another insurance company for twelve (12) consecutive months preceding the Inception Date of this policy, the sixty (60) days general waiting period for Illness in Hospital will be waived. You will have to provide valid proof confirming that your pet was covered and inform us of any claims that your previous insurer has declined.
A twelve (12) month waiting period will still be app**** for pre-existing conditions and exclusions listed in the policy.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. We will assist with all we can in line with our terms and conditions. Terms and conditions of the policy must be adhered to and app**** fairly for all clients. Oneplan subscribes to its TCF principles and will take all reasonable steps to ensure fair and equal treatment of all our clients.
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will be in contact with the policy holder to further discuss the matter at hand.
Thank you for taking the time to bring this to our attention
We apologize for the circumstances under which your Hellopeter posting has reached us, and for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Kindly note that as per our policy terms and conditions, if your fur-baby has been covered by another insurance company for twelve (12) consecutive months preceding the Inception Date of this policy, the sixty (60) days general waiting period for Illness in Hospital will be waived. You will have to provide valid proof confirming that your pet was covered and inform us of any claims that your previous insurer has declined.
A twelve (12) month waiting period will still be app**** for pre-existing conditions and exclusions listed in the policy.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. We will assist with all we can in line with our terms and conditions. Terms and conditions of the policy must be adhered to and app**** fairly for all clients. Oneplan subscribes to its TCF principles and will take all reasonable steps to ensure fair and equal treatment of all our clients.
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will be in contact with the policy holder to further discuss the matter at hand.