NV
Naidoo V
1 reviews | Active since Jul 2012
12 Mar 2025, 08:03
Oneplan PET insurance is a problem - No customer service
Pathetic service from your company. The below agent makes decisions for the client and is never apologetic. We have not been paid on our claims for receipts submitted. Kindly contact me from your Customer Service Department. We also have not been contact by a manager for several weeks now as promised. Robyn Kotze - Claims Consultant E: ***
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Replies (1)
Oneplan Insurance's replyOfficial
12 Mar 2025, 11:02 Dear Naidoo,
Thank you for bringing this matter to our attention.
We sincerely apologize for the circumstances surrounding your Hellopeter posting and the inconvenience this has caused. Please be assured that we take customer feedback seriously, using it to continually improve our services and processes to ensure we meet our clients' expectations. Your satisfaction is important to us, and we value you as our client.
We have reviewed your complaint and escalated it to the relevant department for further assistance and to be addressed.
We will be in contact with you to discuss the matter and assist further.
Once again, we sincerely apologize for any inconvenience caused and hope to restore your experience with our services.
Kind regards,
Oneplan.
Thank you for bringing this matter to our attention.
We sincerely apologize for the circumstances surrounding your Hellopeter posting and the inconvenience this has caused. Please be assured that we take customer feedback seriously, using it to continually improve our services and processes to ensure we meet our clients' expectations. Your satisfaction is important to us, and we value you as our client.
We have reviewed your complaint and escalated it to the relevant department for further assistance and to be addressed.
We will be in contact with you to discuss the matter and assist further.
Once again, we sincerely apologize for any inconvenience caused and hope to restore your experience with our services.
Kind regards,
Oneplan.
Oneplan Insurance's reply12 Mar 2025, 11:02
Official
Dear Naidoo,
Thank you for bringing this matter to our attention.
We sincerely apologize for the circumstances surrounding your Hellopeter posting and the inconvenience this has caused. Please be assured that we take customer feedback seriously, using it to continually improve our services and processes to ensure we meet our clients' expectations. Your satisfaction is important to us, and we value you as our client.
We have reviewed your complaint and escalated it to the relevant department for further assistance and to be addressed.
We will be in contact with you to discuss the matter and assist further.
Once again, we sincerely apologize for any inconvenience caused and hope to restore your experience with our services.
Kind regards,
Oneplan.
Thank you for bringing this matter to our attention.
We sincerely apologize for the circumstances surrounding your Hellopeter posting and the inconvenience this has caused. Please be assured that we take customer feedback seriously, using it to continually improve our services and processes to ensure we meet our clients' expectations. Your satisfaction is important to us, and we value you as our client.
We have reviewed your complaint and escalated it to the relevant department for further assistance and to be addressed.
We will be in contact with you to discuss the matter and assist further.
Once again, we sincerely apologize for any inconvenience caused and hope to restore your experience with our services.
Kind regards,
Oneplan.