CF
Cornelia F
1 reviews | Active since Dec 2017
15 Aug 2023, 18:02
OnePlan Pet Insurance is a nightmare!
Do yourself a Favour and stay far away from this company - every single claim is an uphill battle. And it is almost impossible to try and leave them. I literally had to seek medical assistance due to the amount of emotional distressed that has been cause by OnePlan, this company is using manipulative and harassing tactics to try and convince one to stay on with them once you try to leave (All while doing absolutely nothing to prove themselves...). This company is displaying extremely toxic and disturbing ambush behavior. As a consumer I am shocked at what I have been through in only 4 months with them.
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Oneplan Insurance's replyOfficial
21 Aug 2023, 08:14Dear Cornelia,
Thank you for taking the time to bring this to our attention.
From the outset, we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for the inconvenience that has been caused and for any delays you may have experienced. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Kindly note that as per our policy schedule, all in-hospital claims must meet our admission matrix which is found in your policy schedule. Should the invoice only reflect an overnight stay solely for diagnostic procedures, unfortunately, the claim will be covered under the Casualty benefit on the Classic and Super plan up to the respective cover limit and there is a 12-month waiting period for pre-existing conditions
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. The terms and conditions of the policy must be adhered to and app**** fairly for all clients. We do have our client's best interests at heart, and we will assist with all we can in line with our terms and conditions. Oneplan subscribes to its TCF principles and will take all reasonable steps to ensure fair and equal treatment of all our clients.
Email communication had been sent to your listed email regarding your cancelation request and once again we sincerely apologize for any inconvenience caused.
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
From the outset, we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for the inconvenience that has been caused and for any delays you may have experienced. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Kindly note that as per our policy schedule, all in-hospital claims must meet our admission matrix which is found in your policy schedule. Should the invoice only reflect an overnight stay solely for diagnostic procedures, unfortunately, the claim will be covered under the Casualty benefit on the Classic and Super plan up to the respective cover limit and there is a 12-month waiting period for pre-existing conditions
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. The terms and conditions of the policy must be adhered to and app**** fairly for all clients. We do have our client's best interests at heart, and we will assist with all we can in line with our terms and conditions. Oneplan subscribes to its TCF principles and will take all reasonable steps to ensure fair and equal treatment of all our clients.
Email communication had been sent to your listed email regarding your cancelation request and once again we sincerely apologize for any inconvenience caused.
Kind Regards,
Oneplan
Oneplan Insurance's reply21 Aug 2023, 08:14
Official
Dear Cornelia,
Thank you for taking the time to bring this to our attention.
From the outset, we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for the inconvenience that has been caused and for any delays you may have experienced. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Kindly note that as per our policy schedule, all in-hospital claims must meet our admission matrix which is found in your policy schedule. Should the invoice only reflect an overnight stay solely for diagnostic procedures, unfortunately, the claim will be covered under the Casualty benefit on the Classic and Super plan up to the respective cover limit and there is a 12-month waiting period for pre-existing conditions
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. The terms and conditions of the policy must be adhered to and app**** fairly for all clients. We do have our client's best interests at heart, and we will assist with all we can in line with our terms and conditions. Oneplan subscribes to its TCF principles and will take all reasonable steps to ensure fair and equal treatment of all our clients.
Email communication had been sent to your listed email regarding your cancelation request and once again we sincerely apologize for any inconvenience caused.
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
From the outset, we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for the inconvenience that has been caused and for any delays you may have experienced. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Kindly note that as per our policy schedule, all in-hospital claims must meet our admission matrix which is found in your policy schedule. Should the invoice only reflect an overnight stay solely for diagnostic procedures, unfortunately, the claim will be covered under the Casualty benefit on the Classic and Super plan up to the respective cover limit and there is a 12-month waiting period for pre-existing conditions
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. The terms and conditions of the policy must be adhered to and app**** fairly for all clients. We do have our client's best interests at heart, and we will assist with all we can in line with our terms and conditions. Oneplan subscribes to its TCF principles and will take all reasonable steps to ensure fair and equal treatment of all our clients.
Email communication had been sent to your listed email regarding your cancelation request and once again we sincerely apologize for any inconvenience caused.
Kind Regards,
Oneplan