BG
Brad G
1 reviews | Active since Jan 2011
31 Aug 2023, 09:05
OnePlan Pet insurance is a ****!
They are a bunch of *******. I pay R475 a MONTH for my pet to be insured since 2018. and now i have an emergency and the customer care guy says I'm only covered for R750!!!!!!! (he sees nothing wrong with that). I asked for MANAGER to contact me back as its an emergency and nobody is phoning me back after many promises to do so.
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Oneplan Insurance's replyOfficial
31 Aug 2023, 09:51Good day Brad,
Thank you for taking the time to bring this to our attention.
From the outset, we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for any inconvenience caused. It is deeply concerning of the circumstances under which your posting has reached us as we do value all of our clients and fur-babies. Please rest assured that the matter will be investigated.
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.
Once again, we apologize for any inconvenience caused and we hope to restore the experience.
Kind Regards,Oneplan
Thank you for taking the time to bring this to our attention.
From the outset, we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for any inconvenience caused. It is deeply concerning of the circumstances under which your posting has reached us as we do value all of our clients and fur-babies. Please rest assured that the matter will be investigated.
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.
Once again, we apologize for any inconvenience caused and we hope to restore the experience.
Kind Regards,Oneplan
Oneplan Insurance's reply31 Aug 2023, 09:51
Official
Good day Brad,
Thank you for taking the time to bring this to our attention.
From the outset, we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for any inconvenience caused. It is deeply concerning of the circumstances under which your posting has reached us as we do value all of our clients and fur-babies. Please rest assured that the matter will be investigated.
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.
Once again, we apologize for any inconvenience caused and we hope to restore the experience.
Kind Regards,Oneplan
Thank you for taking the time to bring this to our attention.
From the outset, we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for any inconvenience caused. It is deeply concerning of the circumstances under which your posting has reached us as we do value all of our clients and fur-babies. Please rest assured that the matter will be investigated.
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.
Once again, we apologize for any inconvenience caused and we hope to restore the experience.
Kind Regards,Oneplan