LS
Lezette S
1 reviews | Active since Feb 2014
30 Mar 2024, 06:12
OnePlan pet insurance ignored my request for cancellation
I was not giben all information on this product, sent an email to ask some questions. I got a phone call back but then I asked for rhe policy to be cancelled. I sent an email 2x for the cancellation, instead they sent me a copy of the policy and registered the debit order without me giving consent on my Absa debicheck.
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Oneplan Insurance's replyOfficial
30 Mar 2024, 12:19Good day Lezette,
Thank you for taking the time to bring this to our attention.
Thank you for taking the time to bring this to our attention.
We sincerely apologize for any inconvenience that has been caused and for the circumstances under which your Hellopeter posting has reached us. Please rest assured that this matter will be investigated, as we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Kindly note that once we receive a cancelation request, our Cancelations Team will contact the policy holder within 5 business days to assist with the cancelation. Records on our system confirm that we received your initial cancelation email request on the 28th of March 2024.
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.
Once again, we apologize for the inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan
Kind Regards,
Oneplan
Oneplan Insurance's reply30 Mar 2024, 12:19
Official
Good day Lezette,
Thank you for taking the time to bring this to our attention.
Thank you for taking the time to bring this to our attention.
We sincerely apologize for any inconvenience that has been caused and for the circumstances under which your Hellopeter posting has reached us. Please rest assured that this matter will be investigated, as we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Kindly note that once we receive a cancelation request, our Cancelations Team will contact the policy holder within 5 business days to assist with the cancelation. Records on our system confirm that we received your initial cancelation email request on the 28th of March 2024.
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.
Once again, we apologize for the inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan
Kind Regards,
Oneplan