AM
Achal M
1 reviews | Active since Aug 2016
20 Nov 2025, 10:00
OnePlan Pet Insurance- Horrible Customer Experience
My policy with OnePlan Pet Insurance hasn’t even started, and I’ve already had to attempt cancellation twice. The latest cancellation is because I’ve been waiting for two weeks for confirmation on policy waivers. If such a simple task cannot be completed and communicated promptly, I have serious concerns about how claims would be handled in the future.
I’m still waiting for a call from the cancellation department.
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Oneplan Insurance's replyOfficial
20 Nov 2025, 10:26Dear Achal,
Thank you for bringing this to matter our attention.
We sincerely regret the circumstances that led to your Hellopeter review and apologize for any inconvenience you have experienced.
At Oneplan, we value customer feedback as it helps us refine our services and processes to better meet your expectations. We have acknowledged your complaint and have escalated the matter to the relevant department for further assistance and will be in contact with you to provide feedback.
Once again, we apologise for the experience you've had and look forward to resolving the matter.
Kind regards,
Oneplan.
Thank you for bringing this to matter our attention.
We sincerely regret the circumstances that led to your Hellopeter review and apologize for any inconvenience you have experienced.
At Oneplan, we value customer feedback as it helps us refine our services and processes to better meet your expectations. We have acknowledged your complaint and have escalated the matter to the relevant department for further assistance and will be in contact with you to provide feedback.
Once again, we apologise for the experience you've had and look forward to resolving the matter.
Kind regards,
Oneplan.
Oneplan Insurance's reply20 Nov 2025, 10:26
Official
Dear Achal,
Thank you for bringing this to matter our attention.
We sincerely regret the circumstances that led to your Hellopeter review and apologize for any inconvenience you have experienced.
At Oneplan, we value customer feedback as it helps us refine our services and processes to better meet your expectations. We have acknowledged your complaint and have escalated the matter to the relevant department for further assistance and will be in contact with you to provide feedback.
Once again, we apologise for the experience you've had and look forward to resolving the matter.
Kind regards,
Oneplan.
Thank you for bringing this to matter our attention.
We sincerely regret the circumstances that led to your Hellopeter review and apologize for any inconvenience you have experienced.
At Oneplan, we value customer feedback as it helps us refine our services and processes to better meet your expectations. We have acknowledged your complaint and have escalated the matter to the relevant department for further assistance and will be in contact with you to provide feedback.
Once again, we apologise for the experience you've had and look forward to resolving the matter.
Kind regards,
Oneplan.