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henjoburger H
1 reviews | Active since Sept 2016
13 Jun 2022, 12:58
Oneplan Pet insurance
Based on the recent experience I had with oneplan I can say the following. The policy indicates that it covers sterilization of pets however this is not the full story. Owing to the fact that sterilization falls under the same category as vaccinations, tick and flea control etc this becomes a problem. If for example you get a puppy of 8 weeks, you will be required to use these funds for the remainder of the vacations which already depletes the funds allocated in your policy. This means that at 6 months of age when you are required by law to strerilize your pet, you will not have access to any funds to assist you in this process. It is therefor my opinion that the oneplan classic coverage is not worth the money and if you save the monthly premium in a seperate savings account you will be able to cover all vet visits with ease. I was truly disappointed with the lack foresight from oneplan regarding the Law regarding pet sterilization taking into consideration the basic requirements for new pet owners.
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Oneplan Insurance's replyOfficial
13 Jun 2022, 15:20Good day Henjo,
Thank you for taking our call earlier and allowing us the opportunity to further discuss the matter at hand.
Thank you for taking our call earlier and allowing us the opportunity to further discuss the matter at hand.
We sincerely apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Kindly note that the Pet Med Savings benefit may be used towards preventative care claims for your insured pet which includes, voluntary sterilization and vaccinations. We are aware that the cover limit will not cover the full cost for the voluntary sterilization of your fur-baby, however the pet med savings benefit offers clients the assistance in the event that clients choose to sterilize their fur-babies up to a cover limit of R750 per a pet covered on the Classic plan. Should clients request for more cover, they can choose to add on the Pet Med Booster which offers an additional R750 towards preventative care claims.
A vet consultation will fall under the Casualty benefit up to the cover limit of R1300 per a Casualty benefit claim and your fur-baby has 4 Casualty Benefit claims per a year. These are a few of the many benefits and cover limits that our Pet Plans have to offer as the Pet Med Savings and Casualty benefit is a day-to-day benefit as the Classic Plan has day-to-day and In-hospital benefits. There are annual cover limits on all our cover types which are renewed on the anniversary of your policy.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. The terms and conditions of the policy must be adhered to and app**** fairly for all clients. We do have your fur-babies best interests at heart, and we will assist with all we can in line with our terms and conditions. Please note we are governed by the FAIS Act and must apply the TCF policy to ensure all our clients receive fair service and cover.
As per our telephonic conversation, one of our consultants will be in contact with you to assist with your request.
We once again apologize for any inconvenience caused.
Kind Regards,
Oneplan
Kind Regards,
Oneplan
Oneplan Insurance's reply13 Jun 2022, 15:20
Official
Good day Henjo,
Thank you for taking our call earlier and allowing us the opportunity to further discuss the matter at hand.
Thank you for taking our call earlier and allowing us the opportunity to further discuss the matter at hand.
We sincerely apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Kindly note that the Pet Med Savings benefit may be used towards preventative care claims for your insured pet which includes, voluntary sterilization and vaccinations. We are aware that the cover limit will not cover the full cost for the voluntary sterilization of your fur-baby, however the pet med savings benefit offers clients the assistance in the event that clients choose to sterilize their fur-babies up to a cover limit of R750 per a pet covered on the Classic plan. Should clients request for more cover, they can choose to add on the Pet Med Booster which offers an additional R750 towards preventative care claims.
A vet consultation will fall under the Casualty benefit up to the cover limit of R1300 per a Casualty benefit claim and your fur-baby has 4 Casualty Benefit claims per a year. These are a few of the many benefits and cover limits that our Pet Plans have to offer as the Pet Med Savings and Casualty benefit is a day-to-day benefit as the Classic Plan has day-to-day and In-hospital benefits. There are annual cover limits on all our cover types which are renewed on the anniversary of your policy.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. The terms and conditions of the policy must be adhered to and app**** fairly for all clients. We do have your fur-babies best interests at heart, and we will assist with all we can in line with our terms and conditions. Please note we are governed by the FAIS Act and must apply the TCF policy to ensure all our clients receive fair service and cover.
As per our telephonic conversation, one of our consultants will be in contact with you to assist with your request.
We once again apologize for any inconvenience caused.
Kind Regards,
Oneplan
Kind Regards,
Oneplan