1 reviews | Active since Sept 2014
OnePlan Pet Insurance
Pet Insurance Team You've just outshone yourselves. Barring a few funny typo errors that we've fixed along the way my sign up and experience has been good. Always grateful for patience from agents on chats who must get all sorts of dumb questions... I'm famous for some choice dumb questions. But my claim for the unfortunate, sudden and very unexpected death of my little boy was painless and as politely compassionate as you can be for an insurance company. It was processed quickly. And with no fuss. But today... Your condolences gift, the thoughtfulness of a neatly HAND WRITTEN card... I'm utterly floored. And your chosen courier is tenacious and delivered after 6pm. 100000 million points to this customer service. My eyes are leaking all over again but simply for a small renewed faith that some companies have hidden humans who do care and who do empathise. Thank you. 1000 recommendations.
Your 5-star rating on the service received from the team is highly valued. Our clients and fur-babies are important to us and we hope to always provide them with the best service possible.
Thank you for sharing your positive service experience with us. We are pleased to hear that besides the current situation we were able to assist professionally and with compassion during this difficult time.
Kind Regards,
Oneplan
Your 5-star rating on the service received from the team is highly valued. Our clients and fur-babies are important to us and we hope to always provide them with the best service possible.
Thank you for sharing your positive service experience with us. We are pleased to hear that besides the current situation we were able to assist professionally and with compassion during this difficult time.
Kind Regards,
Oneplan