1 reviews | Active since Mar 2024
Oneplan pet insurance
I took out a policy for my two dogs with oneplan pet insurance. Yesterday I had to take my one dog to the vet because he suddenly start throwing up. When I contacted them to laod money on my policy, they declined my request because there was apparently a receipt which I did not forward to them from the previous claim. I forwarded the invoice which according to the vet, is also the receipt, to them the same day I took my dog to the vet. The date 04/04/2024. Never did they contacted me about a separate receipt, nor did the vet knows anything about separate receipts. Oneplan was very unhelpful yesterday and I had to pay out of my own pocket. I asked them to let an agent call me, but up till now nobody contacted me. I am really disappointed with the way they handled my problem yesterday. I also feel that they do not explain the policy to you thoroughly, they are very friendly and helpful when they try to sell you a policy, but when you need them, there is a lot of stories or problems they tell you just to avoid paying or loading money onto your policy. I need to make my experience public, Because I feel let down and frustrated. Be careful, they do not do what they promise. But the premium is deducted every single month religiously
Thank you for bringing this matter to our attention.
We sincerely apologize for any inconvenience caused by the circumstances surrounding your Hellopeter posting. We value customer feedback and strive to improve our service to meet our clients' expectations.
When claiming for day-to-day benefits we will require the detailed invoice for the claim to be finalized. Should you wish to load funds for another day-to-day claim, we would require the previous claims to be concluded before loading any further claims. The reason for this is for auditing purposes on our side and to prevent ***** as funds are loaded within 60 seconds onto your Onecard.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. We do have your best interests at heart, and we will assist with all we can in line with our terms and conditions. Please note we are governed by the FAIS Act and must apply the TCF policy to ensure all our clients receive fair service and cover.
As our clients are a priority to us, we would greatly appreciate it if you could provide us with a suitable time to contact you to discuss the matter further.
Thank you and we look forward to hearing from you soon.
Kind Regards,
Oneplan
Thank you for bringing this matter to our attention.
We sincerely apologize for any inconvenience caused by the circumstances surrounding your Hellopeter posting. We value customer feedback and strive to improve our service to meet our clients' expectations.
When claiming for day-to-day benefits we will require the detailed invoice for the claim to be finalized. Should you wish to load funds for another day-to-day claim, we would require the previous claims to be concluded before loading any further claims. The reason for this is for auditing purposes on our side and to prevent ***** as funds are loaded within 60 seconds onto your Onecard.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. We do have your best interests at heart, and we will assist with all we can in line with our terms and conditions. Please note we are governed by the FAIS Act and must apply the TCF policy to ensure all our clients receive fair service and cover.
As our clients are a priority to us, we would greatly appreciate it if you could provide us with a suitable time to contact you to discuss the matter further.
Thank you and we look forward to hearing from you soon.
Kind Regards,
Oneplan
Thank you for reaching out to us.
We apologize for any inconvenience caused, we will be in touch with you on Friday as requested.
Kind Regards,
Oneplan
Thank you for reaching out to us.
We apologize for any inconvenience caused, we will be in touch with you on Friday as requested.
Kind Regards,
Oneplan