RT
Rayline T
1 reviews | Active since Jun 2022
09 Jun 2023, 06:53
Oneplan Pet Insurance dragging process to cancel a unhappy client.
I've requested that my account be canceled and I was told I needed to send a mail and somone will call ne to complete the process, it's been 3days since I've sent multiple mails with no response I've called everyday and all I am being told is someone will call me to complete the process. It took me 3months to get the oneplan card and now that I want to cancel customer service is dead. I wouldn't recommend this pet insurance to anyone I've had just too many issues .
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Oneplan Insurance's replyOfficial
09 Jun 2023, 09:42Hi Rayline
Thank you for taking my call this morning.
From the outset I sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for the inconvenience that we have caused you.
It is deeply concerning that you had to contact us on multiple occasions to have your policy cancelled, this is not the level of service that we aim to provide our clients with.
I have now processed the cancellation of your policy as you have requested.
I also want to apologise for our delay in sending your card to you. This matter has been escalated to management to have a look into to prevent re-occurrences.
Kind Regards
The OnePlan Team
Thank you for taking my call this morning.
From the outset I sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for the inconvenience that we have caused you.
It is deeply concerning that you had to contact us on multiple occasions to have your policy cancelled, this is not the level of service that we aim to provide our clients with.
I have now processed the cancellation of your policy as you have requested.
I also want to apologise for our delay in sending your card to you. This matter has been escalated to management to have a look into to prevent re-occurrences.
Kind Regards
The OnePlan Team
Oneplan Insurance's reply09 Jun 2023, 09:42
Official
Hi Rayline
Thank you for taking my call this morning.
From the outset I sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for the inconvenience that we have caused you.
It is deeply concerning that you had to contact us on multiple occasions to have your policy cancelled, this is not the level of service that we aim to provide our clients with.
I have now processed the cancellation of your policy as you have requested.
I also want to apologise for our delay in sending your card to you. This matter has been escalated to management to have a look into to prevent re-occurrences.
Kind Regards
The OnePlan Team
Thank you for taking my call this morning.
From the outset I sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for the inconvenience that we have caused you.
It is deeply concerning that you had to contact us on multiple occasions to have your policy cancelled, this is not the level of service that we aim to provide our clients with.
I have now processed the cancellation of your policy as you have requested.
I also want to apologise for our delay in sending your card to you. This matter has been escalated to management to have a look into to prevent re-occurrences.
Kind Regards
The OnePlan Team