OnePlan Pet Insurance - disappointing customer service

After doing some research OnePlan Pet Insurance seemed to be the best priced for what my needs were. Unfortunately I was met with really bad customer service from the start.

Upon requesting more information on their policies, OnePlan was quick to reply and provide me with the necessary information to apply for a pet insurance policy. But that was the last of the speedy and efficient service.

I thoroughly completed my application and upon receiving my policy schedule, not only was my name misspelled , but I had a completely different surname. This was also copied to my bank information.

After going through the hassle of fixing this, my OneCard only arrived a month and a half later. Apparently there was an issue when ordering the card and with every request on where it is, I got the standard "it takes up to 30 days to be delivered".

The last straw was trying to get somebody to properly explain how this card really works. When I eventually wanted to use my card, I had to pay with my bank card as the funds were only loaded the next day (contrary to the one minute it takes, I only received a confirmation message the following day that the funds were loaded and the card got declined upon trying to pay). Upon submitting the claim, it got refused on the basis that its a pet store (I purchased anti flea treatment). Sure, it is written in the policy, but when I went through examples on how to use the card with the OnePlan consultant, no mention of this was made.

Lastly, the app is terrible! It is in desperate needs for an update.