Oneplan Pet Insurance consultant "warns" against other insurer's claim procedure

We are busy looking for pet insurance and have had companies quote for us. Yesterday (19 October 2020 approximately between 4:30pm and 6pm) my husband received a call from a consultant on behalf of Oneplan Pet Insurance. As my husband and I already decided to accept a quote given to us by another pet insurer, my husband informed the consultant of this. The consultant then did a very ********* (according to us) thing. He said to my husband that the insurer, we opted for, does not pay claim directly to the vets but the client had to pay all claims upfront and then claim from our opted insurer. I find this very disconcerting that an insurer allows their consultants to try and write business but scaring prospective clients about the claims procedures of other insurers. As a customer it is my duty to ensure that I have asked all the right questions and then make an informed decision as to which insurer I want to hand my business to. It is not the place of insurer or the consultants employed by them to force me into handing my business to them by downplaying another insurer. I am deeply disturbed and disappointed by the way Oneplan Pet Insurance allows their consultants to do business. I am very relieved that Oneplan Pet Insurance did not contact us earlier in the day, as we might have gotten stuck with an insurer that has to "warn" a prospective client against other insurers.