Oneplan pet insurance becoming very pricey and hard to contact

Item: Oneplan Insurance
Rating: 1
Author: dianegina D

Constant fees increasing, making it very very difficult to stay a client. I have been with them for years!!! But the fees that keep increasing is insane. I tried calling, messaging to discuss different plan options but no response, they are not communicating with their clients.

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Replies (1)

Oneplan Insurance's replyOfficial

12 May 2026, 15:36

Dear Diane,

We sincerely apologise for the unacceptable experience you have had, particularly regarding the lack of communication. This situation should never have occurred, and we fully understand your frustration and disappointment.

We are truly sorry for the delays and in order to resolve the matter efficiently, a consultant will be in contact with you to discuss plan options available to you and assist further.

Once again, we truly apologise for the inconvenience caused to you and hope to restore your experience with our services.

Kind regards,
Oneplan.

Oneplan Insurance's reply12 May 2026, 15:36

Official