nS
natalie S
1 reviews | Active since Jun 2019
10 Oct 2021, 10:44
Oneplan Pet Insurance app is a joke.
I'm sick and tired of the app not working. This has been going on for months now. It constantly closes when you try to update details. I can't update my pets details or submit a photo for proof of identity. I'm paying the premiums but can't use any of my pets benefits without the photo. Convenient isn't it!
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Replies (2)
Oneplan Insurance's replyOfficial
10 Oct 2021, 11:51Good day Natalie,
Thank you for taking our call earlier and allowing us the opportunity to further discuss the matter at hand.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologize for the inconvenience caused and for the issues you have been experiencing with the App.
As per our telephonic discussion, we have since proceeded to send an email to your listed email address requesting for your fur-babies picture in order for us to upload it on the system and make the relevant changes to your policy. Please kindly also provide us with the make and model of your phone so that we escalate the issue with our IT department.
Once again, we apologize for the inconvenience caused and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan
Thank you for taking our call earlier and allowing us the opportunity to further discuss the matter at hand.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologize for the inconvenience caused and for the issues you have been experiencing with the App.
As per our telephonic discussion, we have since proceeded to send an email to your listed email address requesting for your fur-babies picture in order for us to upload it on the system and make the relevant changes to your policy. Please kindly also provide us with the make and model of your phone so that we escalate the issue with our IT department.
Once again, we apologize for the inconvenience caused and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan
Oneplan Insurance's reply10 Oct 2021, 11:51
Official
Good day Natalie,
Thank you for taking our call earlier and allowing us the opportunity to further discuss the matter at hand.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologize for the inconvenience caused and for the issues you have been experiencing with the App.
As per our telephonic discussion, we have since proceeded to send an email to your listed email address requesting for your fur-babies picture in order for us to upload it on the system and make the relevant changes to your policy. Please kindly also provide us with the make and model of your phone so that we escalate the issue with our IT department.
Once again, we apologize for the inconvenience caused and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan
Thank you for taking our call earlier and allowing us the opportunity to further discuss the matter at hand.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologize for the inconvenience caused and for the issues you have been experiencing with the App.
As per our telephonic discussion, we have since proceeded to send an email to your listed email address requesting for your fur-babies picture in order for us to upload it on the system and make the relevant changes to your policy. Please kindly also provide us with the make and model of your phone so that we escalate the issue with our IT department.
Once again, we apologize for the inconvenience caused and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan
nS
natalie S's updateReviewer Update
10 Oct 2021, 19:10I didn't get the email?
nS
natalie S's update10 Oct 2021, 19:10
Reviewer Update
I didn't get the email?