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jbfc J

1 reviews | Active since Jan 2017

28 Jun 2024, 18:25

Oneplan Pet Insurance and Claims Consultant Kim Street are the Very Best!

My beloved Dachshund, my heart dog Finnley, was recently admitted for emergency treatment for a very serious necrotic wound, possibly caused by an insect bite. Thanks to Oneplan, he is receiving the best possible care and should make a full recovery! High five and huge back pats to Claims Consultant Kim Street, who has been with me every step of the way. She held my hand throughout this traumatic time, has been a real source of comfort and care, and managed the claim process flawlessly. When Finnley had to be readmitted for intensive wound management, Kim was on it right away! Thank you, Kim and Oneplan! Choosing Oneplan Pet Medical Insurance has been one of the best decisions I have ever made, especially given how costly Finnley’s treatment has been! Kim, you are a super star!

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Replies (2)
Oneplan Insurance
Oneplan Insurance's reply28 Jun 2024, 19:12
Official
Hi Jetty,

We are delighted to hear that your experience with our Claims Consultant exceeds your expectations. Thank you for sharing your service experience with us and for taking the time to compliment Kim.

We are so excited to know that you are happy with the convenience of our claiming process as we understand that the hassles of medical claims, should be the last thing on your mind when your fur-baby is ill, and we are so proud of Kim for assisting you professionally and with ease in your time of need. We will surely pass the message on and we will be sure to recognize her efforts.

Our fur-family is important to us, and we hope to provide them with the best service possible. Our paw buddies deserve to be treated with the utmost love and they are so lucky to have found a family as loving as yours.

Please give our love and well wishes to Finnely and we look forward to a long and fruitful relationship.

Thank you for choosing Oneplan as your preferred insurance for your fur-babies needs.

Kind Regards,
Oneplan
jJ
jbfc J's update28 Jun 2024, 19:34
Reviewer Update
Thank you, Oneplan, for responding so speedily! Please ensure that Kim is acknowledged for her superior service. Thank you for your well wishes for my beloved Finnley! I will continue to recommend Oneplan as the best option available for pet medical insurance, especially for Dachshunds.