1 reviews | Active since Oct 2023
Oneplan Pet insurance - Absolutely pathetic
Pet insurance - What a JOKE!
Joined oneplan in beginning of September 2023! When joining, the consultant was super friendly and helpful.
4 days into signing up, my pet had an accident and fractured his foot!
I phoned oneplan yo find out if the accidental cover is in effect and the consultant I spoke to asked what happened. I explained to her and she then continued to give me the details on how to log a claim and told me that the accidental conver was already in effect
I logged the claim, and soon received feedback on additional forms required. Sent the forms and then had no further communication until I requested feedback in 3 separate emails.
Received feedback that the claim is not accepted as he was not hospitalized.
So because the vet did not keep him overnight, they denied my claim, which in fact is better for them because it costs them less.
I then proceeded to follow their complaints procedure to dispute their decision.
I was informed that they will investigate and refer back to me and they requested documents from the vet.
When following up on the feedback, I get informed from a consultant that the claim has already been handled and she refers to the first letter sent.
I mean it's almost 2 months now and I still do not have proper feedback
@oneplan,I noted another review on your page similar to this one with similar non responses and similar pathetic service. Do not bother sending me a huge reply trying to explain yourself like you did with your other review! I am not interested in your excuses. I expect an email with proper feedback because at this stage, I cannot recommend your poor service to anyone.
And by the way, anyone would be better off joining dotsure.
My other pet is insured with them and their accidental claims pay out for any type of accident. Even if the pet eats something and is vomiting as a result and it isn't even serious as well as any type of injury to bones or legiments - their is no stupid clauses such as Hospitalization requirements
Thank you for taking our call earlier and allowing us the opportunity to further discuss the matter at hand.
We sincerely apologize for any inconvenience caused and the circumstances under which your posting has reached. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations as we do value you as our client.
As discussed kindly note that we have reviewed the claim accordingly and we have proceeded to send electronic communication to your listed email address.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. We will assist with all we can in line with our terms and conditions. Please note that this is by no means a ploy to refuse payment of the claim, as we do have your fur-babies best interests at heart, and we will assist with all we can in line with our terms and conditions. Oneplan subscribes to its TCF principles and will take all reasonable steps to ensure fair and equal treatment of all our clients.
Once again, we apologize for the inconvenience caused and hope to have restored the experience.
Kind Regards,
Oneplan
Thank you for taking our call earlier and allowing us the opportunity to further discuss the matter at hand.
We sincerely apologize for any inconvenience caused and the circumstances under which your posting has reached. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations as we do value you as our client.
As discussed kindly note that we have reviewed the claim accordingly and we have proceeded to send electronic communication to your listed email address.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. We will assist with all we can in line with our terms and conditions. Please note that this is by no means a ploy to refuse payment of the claim, as we do have your fur-babies best interests at heart, and we will assist with all we can in line with our terms and conditions. Oneplan subscribes to its TCF principles and will take all reasonable steps to ensure fair and equal treatment of all our clients.
Once again, we apologize for the inconvenience caused and hope to have restored the experience.
Kind Regards,
Oneplan