cH
claude H
1 reviews | Active since Jan 2013
04 Oct 2021, 08:28
Oneplan pet insurance
I have never been someone to get angry with small mistakes, but my mistake was joining oneplan pet insurance. There sales pitch and product ain't the same, then when you call the customer service is even less helpful. Don't waist your money on this company
Helpful (0)
Replies (3)0
Replies (3)
Oneplan Insurance's replyOfficial
04 Oct 2021, 09:50Good day Claude,
Thank you for taking our call earlier and allowing us the opportunity to further discuss the matter at hand.
We sincerely apologize for the inconvenience caused and the circumstances under which your Hellopeter posting has reached. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations as we do value you as our client.
We have since proceeded to send an email to your listed email address with the policy documents, you should receive it shortly.
Thank you for taking our call earlier and allowing us the opportunity to further discuss the matter at hand.
We sincerely apologize for the inconvenience caused and the circumstances under which your Hellopeter posting has reached. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations as we do value you as our client.
We have since proceeded to send an email to your listed email address with the policy documents, you should receive it shortly.
Clients are required to upload a picture of their fur-babies as this is a standard process on the policy. Kindly note that the picture for your fur-baby, Crush was successfully received and uploaded on the system. Please kindly ignore any SMS's you may receive requesting for a picture to be uploaded.
As per our telephonic discussion, we will revert to you with the relevant feedback regarding the delivery of your Onecard.
Once again, we apologize for the inconvenience caused and hope to have restored the experience.
Kind Regards,
Oneplan
As per our telephonic discussion, we will revert to you with the relevant feedback regarding the delivery of your Onecard.
Once again, we apologize for the inconvenience caused and hope to have restored the experience.
Kind Regards,
Oneplan
Oneplan Insurance's reply04 Oct 2021, 09:50
Official
Good day Claude,
Thank you for taking our call earlier and allowing us the opportunity to further discuss the matter at hand.
We sincerely apologize for the inconvenience caused and the circumstances under which your Hellopeter posting has reached. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations as we do value you as our client.
We have since proceeded to send an email to your listed email address with the policy documents, you should receive it shortly.
Thank you for taking our call earlier and allowing us the opportunity to further discuss the matter at hand.
We sincerely apologize for the inconvenience caused and the circumstances under which your Hellopeter posting has reached. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations as we do value you as our client.
We have since proceeded to send an email to your listed email address with the policy documents, you should receive it shortly.
Clients are required to upload a picture of their fur-babies as this is a standard process on the policy. Kindly note that the picture for your fur-baby, Crush was successfully received and uploaded on the system. Please kindly ignore any SMS's you may receive requesting for a picture to be uploaded.
As per our telephonic discussion, we will revert to you with the relevant feedback regarding the delivery of your Onecard.
Once again, we apologize for the inconvenience caused and hope to have restored the experience.
Kind Regards,
Oneplan
As per our telephonic discussion, we will revert to you with the relevant feedback regarding the delivery of your Onecard.
Once again, we apologize for the inconvenience caused and hope to have restored the experience.
Kind Regards,
Oneplan
cH
claude H's updateReviewer Update
04 Oct 2021, 13:19Thank you for sorting the issue out
cH
claude H's update04 Oct 2021, 13:19
Reviewer Update
Thank you for sorting the issue out
Oneplan Insurance's replyOfficial
04 Oct 2021, 16:29Hi Claude,
We are pleased to know that the issue has been resolved.
Thank you for being a part of the Oneplan Family.
Kind Regard,
Oneplan
We are pleased to know that the issue has been resolved.
Thank you for being a part of the Oneplan Family.
Kind Regard,
Oneplan
Oneplan Insurance's reply04 Oct 2021, 16:29
Official
Hi Claude,
We are pleased to know that the issue has been resolved.
Thank you for being a part of the Oneplan Family.
Kind Regard,
Oneplan
We are pleased to know that the issue has been resolved.
Thank you for being a part of the Oneplan Family.
Kind Regard,
Oneplan