1 reviews | Active since Jul 2012
Oneplan Pet Insurance
As a new customer with Oneplan Pet Insurance, my experience has been nothing short of disappointing. On November 27th, I took out a policy for my dog, enticed by their offer of a 20% discount on premiums for the first two months, followed by a normal rate of R215 per month. I was also assured that by accepting a DebiCheck Mandate with my bank, I would avoid the R160 card issuance fee.
While I expected to pay a pro-rata amount of around R20 initially, I was shocked to find an unauthorized charge of R332 debited from my account on November 30th. This was far beyond what was agreed upon and completely contrary to the terms explained to me when I signed up.
This experience has left a very bitter taste in my mouth. Trust is critical when dealing with insurance companies, and this incident has shattered mine. I will never do business with Oneplan again and would not recommend their services to anyone. Clear communication and adherence to promised terms are the minimum expectations for any customer, and Oneplan has failed on both counts.
Thank you for taking the time to bring this to our attention.
We sincerely apologize for any inconvenience which has been caused and for the circumstances under which your Hellopeter posting has reached us as we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations. Customer service is our number one priority, and this is not the level of service we aim to provide our clients with. Please rest assured that this matter will be investigated, as we do value you as our client
Kindly note that we have been attempting to contact you on the listed number; however, it rings to no avail.
As our clients are a priority to us, we would greatly appreciate it if you could provide us with a suitable time or alternative contact number for us to discuss this matter further.
Thank you and we look forward to hearing from you soon.
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
We sincerely apologize for any inconvenience which has been caused and for the circumstances under which your Hellopeter posting has reached us as we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations. Customer service is our number one priority, and this is not the level of service we aim to provide our clients with. Please rest assured that this matter will be investigated, as we do value you as our client
Kindly note that we have been attempting to contact you on the listed number; however, it rings to no avail.
As our clients are a priority to us, we would greatly appreciate it if you could provide us with a suitable time or alternative contact number for us to discuss this matter further.
Thank you and we look forward to hearing from you soon.
Kind Regards,
Oneplan