BA
Beverley A
1 reviews | Active since Dec 2012
06 Jun 2023, 11:14
Oneplan Pet Insurance
Consultant Kamogelo Mo***eng made 3 mistakes when incepting my new Oneplan Pet Insurance plan. He is not obviously FAIS compliant and is working under supervision. He gabbles on the phone, talking by far too quickly and obviously has not listened properly to names, dates, and even on the insurance policy number was incorrect. Avoid him if you can
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Oneplan Insurance's replyOfficial
06 Jun 2023, 12:20Hi Beverley,
From the outset, we sincerely apologize that your experience with Oneplan has not been a pleasant one so far and profusely apologise for the inconvenience that this has caused.
It is concerning that your details were not captured correctly even after confirming the correct details. As per our telephone discussion earlier, this has been escalated to the relevant manager and an internal process will be followed to rectify this and ensure that no one has the same experience in the future.
I am happy that we were able to confirm all your details and answer all the questions that you had. Should you require future assistance, please do not hesitate to reach out to us on any of our social media platforms or give us a call and we will be more than happy to assist you.
Welcome once again to our paw-some pet family and we do hope that you will have a pleasant experience going forward.
Regards,
It is concerning that your details were not captured correctly even after confirming the correct details. As per our telephone discussion earlier, this has been escalated to the relevant manager and an internal process will be followed to rectify this and ensure that no one has the same experience in the future.
I am happy that we were able to confirm all your details and answer all the questions that you had. Should you require future assistance, please do not hesitate to reach out to us on any of our social media platforms or give us a call and we will be more than happy to assist you.
Welcome once again to our paw-some pet family and we do hope that you will have a pleasant experience going forward.
Regards,
The Oneplan Team
Oneplan Insurance's reply06 Jun 2023, 12:20
Official
Hi Beverley,
From the outset, we sincerely apologize that your experience with Oneplan has not been a pleasant one so far and profusely apologise for the inconvenience that this has caused.
It is concerning that your details were not captured correctly even after confirming the correct details. As per our telephone discussion earlier, this has been escalated to the relevant manager and an internal process will be followed to rectify this and ensure that no one has the same experience in the future.
I am happy that we were able to confirm all your details and answer all the questions that you had. Should you require future assistance, please do not hesitate to reach out to us on any of our social media platforms or give us a call and we will be more than happy to assist you.
Welcome once again to our paw-some pet family and we do hope that you will have a pleasant experience going forward.
Regards,
It is concerning that your details were not captured correctly even after confirming the correct details. As per our telephone discussion earlier, this has been escalated to the relevant manager and an internal process will be followed to rectify this and ensure that no one has the same experience in the future.
I am happy that we were able to confirm all your details and answer all the questions that you had. Should you require future assistance, please do not hesitate to reach out to us on any of our social media platforms or give us a call and we will be more than happy to assist you.
Welcome once again to our paw-some pet family and we do hope that you will have a pleasant experience going forward.
Regards,
The Oneplan Team