EH
Estelle H
1 reviews | Active since Mar 2021
05 Mar 2025, 14:30
ONEPLAN PET INSURANCE
On 3 March'25 I spoke to MATSHIDISO for 15 minutes explaining a whole sad story - basically requiring an Authorization Form. My dog requires surgery (I've been paying for this insurance for two years with no major claims). She said she'd email this to me. No response from her. I called again today and spoke to TASHREEQ KHAN - short and exact conversation - his response was IMMEDIATE. I have the requested documents without having to get completely ridiculously angry about the usual South African service delivery. Thank you, Tashreeq.
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Oneplan Insurance's replyOfficial
05 Mar 2025, 14:37Hi Estelle,
Thank you for sharing your experience. We sincerely apologize for the frustration you faced initially and appreciate your patience. We're glad that Tashreeq was able to assist you promptly and provide the documents you needed without further hassle. Your pet’s well-being is important to us, and we truly value your loyalty. If there’s anything else we can do to support you, please let us know.
Wishing your furry companion all the best!
Kind regards,
Oneplan.
Thank you for sharing your experience. We sincerely apologize for the frustration you faced initially and appreciate your patience. We're glad that Tashreeq was able to assist you promptly and provide the documents you needed without further hassle. Your pet’s well-being is important to us, and we truly value your loyalty. If there’s anything else we can do to support you, please let us know.
Wishing your furry companion all the best!
Kind regards,
Oneplan.
Oneplan Insurance's reply05 Mar 2025, 14:37
Official
Hi Estelle,
Thank you for sharing your experience. We sincerely apologize for the frustration you faced initially and appreciate your patience. We're glad that Tashreeq was able to assist you promptly and provide the documents you needed without further hassle. Your pet’s well-being is important to us, and we truly value your loyalty. If there’s anything else we can do to support you, please let us know.
Wishing your furry companion all the best!
Kind regards,
Oneplan.
Thank you for sharing your experience. We sincerely apologize for the frustration you faced initially and appreciate your patience. We're glad that Tashreeq was able to assist you promptly and provide the documents you needed without further hassle. Your pet’s well-being is important to us, and we truly value your loyalty. If there’s anything else we can do to support you, please let us know.
Wishing your furry companion all the best!
Kind regards,
Oneplan.