RK
Razia K
1 reviews | Active since Apr 2026
19 Apr 2026, 12:09
Oneplan pet insurance
Oneplan pet Insurance is absolutely amazing. My pet was extremely ill and required admission. At first her claim was not paid in full. But after I submitted further information they paid in full. Thank you Samantha Kieser for all your assistance, compassion and kindness. It's amazing having people like you on the other end of the line and understand the love of a pet. Thankyou Oneplan for honoring my claim
Helpful (0)
Replies (1)0
Replies (1)
Oneplan Insurance's replyOfficial
19 Apr 2026, 17:30Hi Razia,
Thank you so much for sharing your experience with us. We are truly sorry to hear how unwell your pet was and we understand how stressful and emotional that time must have been for you.
Thank you so much for sharing your experience with us. We are truly sorry to hear how unwell your pet was and we understand how stressful and emotional that time must have been for you.
We are glad that once the additional information was submitted, the claim could be fully assessed and paid accordingly. Ensuring that valid claims are honoured in line with the policy benefits is very important to us and we appreciate your patience throughout the process.
Your kind words about Samantha mean a great deal. We are delighted to hear that her compassion, kindness and assistance made a difference during such a difficult time. Having team members who genuinely understand the deep bond between pets and their families is something we value greatly and we will be sure to share your feedback with her.
Thank you for trusting Oneplan Pet Insurance and for allowing us to support you and your pet when it mattered most.
Kind regards,
Oneplan.
Kind regards,
Oneplan.
Oneplan Insurance's reply19 Apr 2026, 17:30
Official
Hi Razia,
Thank you so much for sharing your experience with us. We are truly sorry to hear how unwell your pet was and we understand how stressful and emotional that time must have been for you.
Thank you so much for sharing your experience with us. We are truly sorry to hear how unwell your pet was and we understand how stressful and emotional that time must have been for you.
We are glad that once the additional information was submitted, the claim could be fully assessed and paid accordingly. Ensuring that valid claims are honoured in line with the policy benefits is very important to us and we appreciate your patience throughout the process.
Your kind words about Samantha mean a great deal. We are delighted to hear that her compassion, kindness and assistance made a difference during such a difficult time. Having team members who genuinely understand the deep bond between pets and their families is something we value greatly and we will be sure to share your feedback with her.
Thank you for trusting Oneplan Pet Insurance and for allowing us to support you and your pet when it mattered most.
Kind regards,
Oneplan.
Kind regards,
Oneplan.