MT
Maria T

1 reviews | Active since May 2018

03 Feb 2025, 11:26

ONEPLAN PET INSURANCE

ONEPLAN PET INSURANCE - Simply amazing and prompt service. Elaine Roets from the Pet Authorisation department was an absolute angel! She helped me get the correct forms in, sent to the vet hospital, back again, authorised and when I needed extra funds, she was quick and kind to get that sorted asap. She also followed up on how my cat was doing, which I found extremely comforting. Thank you, Elaine & One Plan Pet Insurance. I have been with this company for nearly 8 years now, and they have been amazing.

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Replies (2)
Oneplan Insurance
Oneplan Insurance's reply03 Feb 2025, 11:47
Official
Hi Maria, 

Thank you for sharing such a heartwarming review! We’re so glad to hear that Elaine provided exceptional support and made a challenging situation much easier with her quick, kind, and thoughtful assistance. Your loyalty over the past 8 years means the world to us, and we’re grateful to have you as part of the Oneplan family. We’ll be sure to pass along your appreciation to Elaine! 

Thank you for trusting us with your family's insurance needs! 

Kind regards, 
Oneplan.
MT
Maria T's update03 Feb 2025, 15:27
Reviewer Update
Thank you!