WM
Wendy M
1 reviews | Active since Jan 2011
03 Mar 2022, 14:06
ONEPLAN PATHETIC SERVICE
Your service has been shocking, first off I had send 3 messages telling my address had changed, then when I asked for funds to be loaded for a claim, got an sms saying that the funds had been loaded. 3 times my card was declined at the optomertrist!!!! After SMS, whatsapps as this is the only way to communicate and wasting my time it finally went through. AND to top it all send the statement through and get a message back Proof of purchase unclear. You should not have people working there that cannot read a statement.
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Oneplan Insurance's replyOfficial
03 Mar 2022, 15:10Good day Wendy,
Thank you for taking our call earlier and allowing us the opportunity to further discuss the matter at hand.
From the outset we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for any inconvenience caused. It is deeply concerning of the circumstances under which your Hellopeter posting has reached us.
Customer service is our number one priority, and this is not the level of service we aim to provide our clients with. Please rest assured that this matter will be investigated, as we do value you as our client.
As per our telephonic conversation, we have confirmed that your address has been updated correctly. Kindly note we require a copy of a clear detailed invoice and or proof of payment in order for claims to be processed accordingly, the reason for this is for auditing purposes on our side and to prevent *****. We have proceeded to send an email to your listed email address, and we will revert to you with the relevant feedback.
Kindly note we have various platforms that one can use to upload the invoices. Invoices can be sent to us via Whatsapp on *** or an email can be sent to ***.
Once again, we apologize for the inconvenience caused and we hope to have this matter resolved as soon as possible.
Kind Regards,
Oneplan
Thank you for taking our call earlier and allowing us the opportunity to further discuss the matter at hand.
From the outset we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for any inconvenience caused. It is deeply concerning of the circumstances under which your Hellopeter posting has reached us.
Customer service is our number one priority, and this is not the level of service we aim to provide our clients with. Please rest assured that this matter will be investigated, as we do value you as our client.
As per our telephonic conversation, we have confirmed that your address has been updated correctly. Kindly note we require a copy of a clear detailed invoice and or proof of payment in order for claims to be processed accordingly, the reason for this is for auditing purposes on our side and to prevent *****. We have proceeded to send an email to your listed email address, and we will revert to you with the relevant feedback.
Kindly note we have various platforms that one can use to upload the invoices. Invoices can be sent to us via Whatsapp on *** or an email can be sent to ***.
Once again, we apologize for the inconvenience caused and we hope to have this matter resolved as soon as possible.
Kind Regards,
Oneplan
Oneplan Insurance's reply03 Mar 2022, 15:10
Official
Good day Wendy,
Thank you for taking our call earlier and allowing us the opportunity to further discuss the matter at hand.
From the outset we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for any inconvenience caused. It is deeply concerning of the circumstances under which your Hellopeter posting has reached us.
Customer service is our number one priority, and this is not the level of service we aim to provide our clients with. Please rest assured that this matter will be investigated, as we do value you as our client.
As per our telephonic conversation, we have confirmed that your address has been updated correctly. Kindly note we require a copy of a clear detailed invoice and or proof of payment in order for claims to be processed accordingly, the reason for this is for auditing purposes on our side and to prevent *****. We have proceeded to send an email to your listed email address, and we will revert to you with the relevant feedback.
Kindly note we have various platforms that one can use to upload the invoices. Invoices can be sent to us via Whatsapp on *** or an email can be sent to ***.
Once again, we apologize for the inconvenience caused and we hope to have this matter resolved as soon as possible.
Kind Regards,
Oneplan
Thank you for taking our call earlier and allowing us the opportunity to further discuss the matter at hand.
From the outset we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for any inconvenience caused. It is deeply concerning of the circumstances under which your Hellopeter posting has reached us.
Customer service is our number one priority, and this is not the level of service we aim to provide our clients with. Please rest assured that this matter will be investigated, as we do value you as our client.
As per our telephonic conversation, we have confirmed that your address has been updated correctly. Kindly note we require a copy of a clear detailed invoice and or proof of payment in order for claims to be processed accordingly, the reason for this is for auditing purposes on our side and to prevent *****. We have proceeded to send an email to your listed email address, and we will revert to you with the relevant feedback.
Kindly note we have various platforms that one can use to upload the invoices. Invoices can be sent to us via Whatsapp on *** or an email can be sent to ***.
Once again, we apologize for the inconvenience caused and we hope to have this matter resolved as soon as possible.
Kind Regards,
Oneplan