JH
Jaco H
1 reviews | Active since Jan 2018
19 Nov 2020, 13:32
Oneplan One****, all the same ******.
One star is too much for them. Joined as the advertising looked good and honest, all but. Tore my ACL in a golf accident, then they declared it as a non disclosure, and then referred it to the complaints department and they came back and said it was not an accident, otherwise I would have received immediate attention... So I am walking with a torn all and knee that constantly pains, all thanks to Oneplan.
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Oneplan Insurance's replyOfficial
19 Nov 2020, 17:19Hi Jaco,
We do sincerely apologize for any inconvenience which has been caused.
This matter has been fully addressed by our Complaints department in line with our internal complaints resolution policy. Upon receipt of further information as requested the matter may be reviewed. Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. We will assist with all we can in line with our terms and conditions. Oneplan subscribes to its TCF principles and will take all reasonable steps to ensure fair and equal treatment of all our clients.
We once again apologize for all that you have been through.
Kind Regards,
Oneplan
We do sincerely apologize for any inconvenience which has been caused.
This matter has been fully addressed by our Complaints department in line with our internal complaints resolution policy. Upon receipt of further information as requested the matter may be reviewed. Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. We will assist with all we can in line with our terms and conditions. Oneplan subscribes to its TCF principles and will take all reasonable steps to ensure fair and equal treatment of all our clients.
We once again apologize for all that you have been through.
Kind Regards,
Oneplan
Oneplan Insurance's reply19 Nov 2020, 17:19
Official
Hi Jaco,
We do sincerely apologize for any inconvenience which has been caused.
This matter has been fully addressed by our Complaints department in line with our internal complaints resolution policy. Upon receipt of further information as requested the matter may be reviewed. Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. We will assist with all we can in line with our terms and conditions. Oneplan subscribes to its TCF principles and will take all reasonable steps to ensure fair and equal treatment of all our clients.
We once again apologize for all that you have been through.
Kind Regards,
Oneplan
We do sincerely apologize for any inconvenience which has been caused.
This matter has been fully addressed by our Complaints department in line with our internal complaints resolution policy. Upon receipt of further information as requested the matter may be reviewed. Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. We will assist with all we can in line with our terms and conditions. Oneplan subscribes to its TCF principles and will take all reasonable steps to ensure fair and equal treatment of all our clients.
We once again apologize for all that you have been through.
Kind Regards,
Oneplan