OnePlan - One way to ruin you

Dear Complaints Department,

I acknowledge that, as a paying member, I am responsible for any outstanding fees. This is precisely why I have been requesting a full reconciliation of my account. I also confirm that I reviewed and understood the terms and conditions upon joining. I have now been waiting for assistance for over two months, without receiving the clarity required to resolve this matter. Upon reviewing both your statement and the attached hospital invoice, I note that the reference numbers do not correspond. This makes it impossible for me to accurately verify or reconcile the amounts in question. None of the payments reflected on your statement match the reference numbers provided on the hospital invoice. As a result, I am unable to determine what is genuinely outstanding. I am willing and ready to settle any legitimate balances; however, I cannot do so without a clear and accurate reconciliation. Additionally, I have identified an incorrect charge on my statement. The account reflects services from Dr MDE Mathekga, who was not my treating doctor. This doctor attended to my husband at a different hospital, and I did not receive any services from him. Furthermore, he was not the anaesthesiologist involved in my procedure. I request clarification on why this charge appears on my account and what service is being billed. The lack of clarity and support is now negatively impacting my credit record, which is unacceptable. I am NOT satisfied with Radeshan Maharaj giving me the run around that Oneplan pay as the hospital sends invoices. I am not an accountant. I need to be able to see what on the hospital invoice was paid. I do not need an apology call or letter, I need this to be sorted in writing. This will assist in my communication to the hospital accounts department. I am not threatening, but I am not going to pay any invoice without 100% clarity if it's correct. I will report this further up or the medical board if needed. I have never skipped a payment or have a lapsed debit order and this is the service I am getting? I would appreciate your urgent attention to this matter.