1 reviews | Active since Jun 2011
Oneplan not the ONE
On 10 December I went for by check up at the optometrist (like every 2nd year). I'm covered for R2000. My classes was more than R4000 but got discount and I had to pay out of my pocket about R800. The previous years they requested a detailed invoice. I took my previous invoice with to show specsavers how Oneplan want the invoice - which they emailed me and I immediately sent it to Oneplan. Today is the 16th and my claim, my husband and well as my son's claim keeps on being rejected. They want this and then that and this one says that and that one says this. Now they even want the small little aproved slips after we swiped the cards (thank heavens I found it) Seriously, after everything we sent in, they are just full of ****. Flip man, can't they juat keep their admin the same each year. Please if you are thinking of joining Oneplan, DON'T, UNLESS YOU HAVE A LOT OF EXTRA TIME SORTING OUT CLAIMS.
Thank you for taking our call earlier and allowing us the opportunity to resolve this.
We do sincerely apologize for any inconvenience caused, though a detailed invoice is required when claiming for day-to-day benefits according to our Terms and Conditions. The reason for this is for auditing purposes on our side and to prevent *****.
As per our telephonic discussion we will process the invoices once we receive it and we will revert to you with the relevant feedback.
We thank you for your patience in the matter and we hope that we can resolve your issue as soon as possible.
Kind Regards,
Oneplan
Thank you for taking our call earlier and allowing us the opportunity to resolve this.
We do sincerely apologize for any inconvenience caused, though a detailed invoice is required when claiming for day-to-day benefits according to our Terms and Conditions. The reason for this is for auditing purposes on our side and to prevent *****.
As per our telephonic discussion we will process the invoices once we receive it and we will revert to you with the relevant feedback.
We thank you for your patience in the matter and we hope that we can resolve your issue as soon as possible.
Kind Regards,
Oneplan