EB
Elize B
1 reviews | Active since Feb 2013
19 Feb 2026, 13:08
Oneplan not nr provider
I have been with one plan a while now. My husband needs to be admitted at casualty for pneumonia. The poor receptionist struggle for 30minuts to get through to admission. Al the while my husband is gasping for air with high fever
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Oneplan Insurance's replyOfficial
19 Feb 2026, 13:23Dear Elize,
Thank you for bringing this matter to our attention.
We acknowledge receipt of your complaint and note your dissatisfaction. We apologise for any inconvenience this may have caused.
Upon investigation, we have noted that our In Hospital/Admission team has been in contact with you on the WhatsApp chat to assist and advise on the requirements for the claim to be reviewed and the team will continue to assist. Once the receptionist from the hospital has the required information and is able to share this with our team, the claim can be reviewed and feedback will be provided regarding coverage.
We look forward to resolving the matter and wish you all the best!
Kind regards,
Oneplan.
Thank you for bringing this matter to our attention.
We acknowledge receipt of your complaint and note your dissatisfaction. We apologise for any inconvenience this may have caused.
Upon investigation, we have noted that our In Hospital/Admission team has been in contact with you on the WhatsApp chat to assist and advise on the requirements for the claim to be reviewed and the team will continue to assist. Once the receptionist from the hospital has the required information and is able to share this with our team, the claim can be reviewed and feedback will be provided regarding coverage.
We look forward to resolving the matter and wish you all the best!
Kind regards,
Oneplan.
Oneplan Insurance's reply19 Feb 2026, 13:23
Official
Dear Elize,
Thank you for bringing this matter to our attention.
We acknowledge receipt of your complaint and note your dissatisfaction. We apologise for any inconvenience this may have caused.
Upon investigation, we have noted that our In Hospital/Admission team has been in contact with you on the WhatsApp chat to assist and advise on the requirements for the claim to be reviewed and the team will continue to assist. Once the receptionist from the hospital has the required information and is able to share this with our team, the claim can be reviewed and feedback will be provided regarding coverage.
We look forward to resolving the matter and wish you all the best!
Kind regards,
Oneplan.
Thank you for bringing this matter to our attention.
We acknowledge receipt of your complaint and note your dissatisfaction. We apologise for any inconvenience this may have caused.
Upon investigation, we have noted that our In Hospital/Admission team has been in contact with you on the WhatsApp chat to assist and advise on the requirements for the claim to be reviewed and the team will continue to assist. Once the receptionist from the hospital has the required information and is able to share this with our team, the claim can be reviewed and feedback will be provided regarding coverage.
We look forward to resolving the matter and wish you all the best!
Kind regards,
Oneplan.