TB
Tercia B
1 reviews | Active since May 2017
12 Oct 2023, 19:14
Oneplan not acknowledged as hospital or medical plan with Netcare
We had an emergency last week, and were turned away at the Olivedale clinic. The Olivedale Clinic confirmed that Oneplan is not accepted for either Casualty or HOSPITAL admissions. (previously it was accepted, but that was a few years before COVID) What are we missing here? If this is a medical aid or insurance, or hospital plan, and quite pricey too, not the bottom of the range plan, why will NO Netcare hospital admit a ONEPLAN patient?
Our money is taken monthly, and when they were needed, as we are under the impression that this is a proper hospital or insurance fund, we were treated as private ?
I am prepared to take this up to the level of the insurance ombudsman and the consumer council.
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Oneplan Insurance's replyOfficial
13 Oct 2023, 13:23Dear Tercia,
Thank you for taking the time to bring this to our attention.
We are deeply concerned about the circumstances under which your Hellopeter posting has reached us and we do apologize for any inconvenience caused.
Please be aware that Netcare is one of our service providers, and we frequently engage with them due to our clients being patients there.
We have acknowledged your complaint and we have escalated the matter to the relevant department. Kindly note that this matter is being addressed by our Compliance department in line with our internal complaints resolution policy. The turnaround time for feedback is within 21 days from the date of the initial complaint.
We will be in contact with the policyholder with the relevant feedback and we will be in contact with you regarding the details of the service provider.
Once again, we apologize for any inconvenience caused.
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
We are deeply concerned about the circumstances under which your Hellopeter posting has reached us and we do apologize for any inconvenience caused.
Please be aware that Netcare is one of our service providers, and we frequently engage with them due to our clients being patients there.
We have acknowledged your complaint and we have escalated the matter to the relevant department. Kindly note that this matter is being addressed by our Compliance department in line with our internal complaints resolution policy. The turnaround time for feedback is within 21 days from the date of the initial complaint.
We will be in contact with the policyholder with the relevant feedback and we will be in contact with you regarding the details of the service provider.
Once again, we apologize for any inconvenience caused.
Kind Regards,
Oneplan
Oneplan Insurance's reply13 Oct 2023, 13:23
Official
Dear Tercia,
Thank you for taking the time to bring this to our attention.
We are deeply concerned about the circumstances under which your Hellopeter posting has reached us and we do apologize for any inconvenience caused.
Please be aware that Netcare is one of our service providers, and we frequently engage with them due to our clients being patients there.
We have acknowledged your complaint and we have escalated the matter to the relevant department. Kindly note that this matter is being addressed by our Compliance department in line with our internal complaints resolution policy. The turnaround time for feedback is within 21 days from the date of the initial complaint.
We will be in contact with the policyholder with the relevant feedback and we will be in contact with you regarding the details of the service provider.
Once again, we apologize for any inconvenience caused.
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
We are deeply concerned about the circumstances under which your Hellopeter posting has reached us and we do apologize for any inconvenience caused.
Please be aware that Netcare is one of our service providers, and we frequently engage with them due to our clients being patients there.
We have acknowledged your complaint and we have escalated the matter to the relevant department. Kindly note that this matter is being addressed by our Compliance department in line with our internal complaints resolution policy. The turnaround time for feedback is within 21 days from the date of the initial complaint.
We will be in contact with the policyholder with the relevant feedback and we will be in contact with you regarding the details of the service provider.
Once again, we apologize for any inconvenience caused.
Kind Regards,
Oneplan