PB
Paul B
1 reviews | Active since Jan 2022
17 Oct 2024, 12:21
Oneplan no refund, slack.
After being a client for so long, it is not the first time that I cannot get hold of assistance from anyone in Oneplan. Recently I fell ill and needed to go to a Dr wherefore I needed funds to be loaded. I waited over 30 mins for correspondence on their watsap group, but after no reply, I had to pay everything from my pocket. But after submitting all my receipts and invoice, I got a message that I needed to submit more info, so I had to drive back to get it all stamped etc, and resubmitted everything again. Days later I received a message that it is apparently not clear enough, I send through scanned versions on the app, as well as watsapp andveven email. It is now almost two weeks later without a response or a refund.
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Replies (3)
Oneplan Insurance's replyOfficial
17 Oct 2024, 14:06Hi Paul,
From the outset we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for the inconvenience that we have caused you.
It is deeply concerning that you had to contact us on multiple occasions to have this matter resolved, this is not the level of service that we aim to provide our clients with.
Please rest assured that this matter has been investigated and that measures have been put in place to ensure that we correct this moving forward.
We have attempted to contact you on the number listed, to no avail to discuss the matter and provide feedback. Due to not being able to reach you, we have sent you an email to the address listed on your policy. Please check for our email and feel free to reach out to us should you require further assistance.
We look forward to getting in touch with you.
Kind Regards,
Oneplan
From the outset we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for the inconvenience that we have caused you.
It is deeply concerning that you had to contact us on multiple occasions to have this matter resolved, this is not the level of service that we aim to provide our clients with.
Please rest assured that this matter has been investigated and that measures have been put in place to ensure that we correct this moving forward.
We have attempted to contact you on the number listed, to no avail to discuss the matter and provide feedback. Due to not being able to reach you, we have sent you an email to the address listed on your policy. Please check for our email and feel free to reach out to us should you require further assistance.
We look forward to getting in touch with you.
Kind Regards,
Oneplan
Oneplan Insurance's reply17 Oct 2024, 14:06
Official
Hi Paul,
From the outset we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for the inconvenience that we have caused you.
It is deeply concerning that you had to contact us on multiple occasions to have this matter resolved, this is not the level of service that we aim to provide our clients with.
Please rest assured that this matter has been investigated and that measures have been put in place to ensure that we correct this moving forward.
We have attempted to contact you on the number listed, to no avail to discuss the matter and provide feedback. Due to not being able to reach you, we have sent you an email to the address listed on your policy. Please check for our email and feel free to reach out to us should you require further assistance.
We look forward to getting in touch with you.
Kind Regards,
Oneplan
From the outset we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for the inconvenience that we have caused you.
It is deeply concerning that you had to contact us on multiple occasions to have this matter resolved, this is not the level of service that we aim to provide our clients with.
Please rest assured that this matter has been investigated and that measures have been put in place to ensure that we correct this moving forward.
We have attempted to contact you on the number listed, to no avail to discuss the matter and provide feedback. Due to not being able to reach you, we have sent you an email to the address listed on your policy. Please check for our email and feel free to reach out to us should you require further assistance.
We look forward to getting in touch with you.
Kind Regards,
Oneplan
PB
Paul B's updateReviewer Update
17 Oct 2024, 14:33I missed your call, I see you just phoned. And the emails sent from you, to ad a clearer copy of my invoice was sent from a..no reply ' oneplan email. So if you send me a email from a no reply email address (which one can't see unless you click on the sender email) after a week- stating that Im to resubmit and I keep resubmitting to a no reply email, how must one correspond with you?
Thank you, I have finally received a reply from one of your representitives who resolved my claim submissions, thank you. Keep up the good service.
Thank you, I have finally received a reply from one of your representitives who resolved my claim submissions, thank you. Keep up the good service.
PB
Paul B's update17 Oct 2024, 14:33
Reviewer Update
I missed your call, I see you just phoned. And the emails sent from you, to ad a clearer copy of my invoice was sent from a..no reply ' oneplan email. So if you send me a email from a no reply email address (which one can't see unless you click on the sender email) after a week- stating that Im to resubmit and I keep resubmitting to a no reply email, how must one correspond with you?
Thank you, I have finally received a reply from one of your representitives who resolved my claim submissions, thank you. Keep up the good service.
Thank you, I have finally received a reply from one of your representitives who resolved my claim submissions, thank you. Keep up the good service.
Oneplan Insurance's replyOfficial
17 Oct 2024, 14:55Thank you for getting back to us.
May we kindly request that you check your inbox/junk folders for the latest email we've sent to the email address registered on the policy. The email contains information and feedback regarding the claims on your policy.
We appreciate your patience and understanding in resolving the matter and look forward to providing you with outstanding service that meets your expectations.
Thank you for being a Oneplan family member!
Kind regards,
Oneplan
May we kindly request that you check your inbox/junk folders for the latest email we've sent to the email address registered on the policy. The email contains information and feedback regarding the claims on your policy.
We appreciate your patience and understanding in resolving the matter and look forward to providing you with outstanding service that meets your expectations.
Thank you for being a Oneplan family member!
Kind regards,
Oneplan
Oneplan Insurance's reply17 Oct 2024, 14:55
Official
Thank you for getting back to us.
May we kindly request that you check your inbox/junk folders for the latest email we've sent to the email address registered on the policy. The email contains information and feedback regarding the claims on your policy.
We appreciate your patience and understanding in resolving the matter and look forward to providing you with outstanding service that meets your expectations.
Thank you for being a Oneplan family member!
Kind regards,
Oneplan
May we kindly request that you check your inbox/junk folders for the latest email we've sent to the email address registered on the policy. The email contains information and feedback regarding the claims on your policy.
We appreciate your patience and understanding in resolving the matter and look forward to providing you with outstanding service that meets your expectations.
Thank you for being a Oneplan family member!
Kind regards,
Oneplan