EB
Emily B

1 reviews | Active since May 2020

10 Feb 2022, 09:38

OnePlan & Mr. Molutsi Monoametsi Excellent Assistance.

I have to recommend the service I received from Mr. Molutsi Monoametsi at OnePlan.

I had a GP visit that I paid for upfront and then requested a refund for afterwards on their OnePlan. I was declined twice in a row and each time they wanted the same information I already provided them with. By the third time I was so frustrated that I was ready to give up.

Then I had a telephonic call with Mr. Molutsi Monoametsi who told me that I should send everything to him personally and he would help me.

Within 24 hours I received a message to inform me that I was approved.

Thank goodness for this man who actually knows how do his job WELL.

I would give him 5 starts any day.

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Replies (1)
Oneplan Insurance
Oneplan Insurance's reply10 Feb 2022, 11:38
Official
Hi Emily,

Thank you for sharing your positive service experience with us and for letting us know how helpful Molutsi was. Your 5-star rating on the service received is highly valued. We appreciate the opportunity granted to restore the experience and we are delighted to hear that despite the circumstances Molutsi has made such a lasting impression on you. Our clients are our number one priority, and we are pleased to know that we were able to create a memorable experience for you in your time of need.  
Thank you for choosing Oneplan for your insurance needs. 

Kind Regards,
Oneplan