EB
Eddie B
1 reviews | Active since Jan 2014
24 Mar 2026, 07:45
ONEPLAN Medical Insurance STAY AWAY
I have been with ONELAN for 4 years. I changed bank accounts in January and contacted them to update; they failed to debit my accounts for two months. They then cancelled the policy. I asked them to activate the policy I will pay any outstanding amount immediately, they simply said no and disconnected me.
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Oneplan Insurance's replyOfficial
24 Mar 2026, 09:03Dear Eddie,
Thank you for sharing your feedback with us.
We’re truly sorry to hear that your experience with Oneplan did not meet your expectations, and we understand how frustrating it must have felt, especially when it comes to communication and cancellation delays. This is certainly not the service standard we aim to deliver.
Kindly note that the matter is currently being investigated and we have noted that a consultant has been in contact with you to discuss the matter and assist further. Once the matter has been looked into thoroughly, we will be in contact to provide feedback.
We look forward to resolving the matter and restoring your experience.
Kind regards,
Oneplan.
We’re truly sorry to hear that your experience with Oneplan did not meet your expectations, and we understand how frustrating it must have felt, especially when it comes to communication and cancellation delays. This is certainly not the service standard we aim to deliver.
Kindly note that the matter is currently being investigated and we have noted that a consultant has been in contact with you to discuss the matter and assist further. Once the matter has been looked into thoroughly, we will be in contact to provide feedback.
We look forward to resolving the matter and restoring your experience.
Kind regards,
Oneplan.
Oneplan Insurance's reply24 Mar 2026, 09:03
Official
Dear Eddie,
Thank you for sharing your feedback with us.
We’re truly sorry to hear that your experience with Oneplan did not meet your expectations, and we understand how frustrating it must have felt, especially when it comes to communication and cancellation delays. This is certainly not the service standard we aim to deliver.
Kindly note that the matter is currently being investigated and we have noted that a consultant has been in contact with you to discuss the matter and assist further. Once the matter has been looked into thoroughly, we will be in contact to provide feedback.
We look forward to resolving the matter and restoring your experience.
Kind regards,
Oneplan.
We’re truly sorry to hear that your experience with Oneplan did not meet your expectations, and we understand how frustrating it must have felt, especially when it comes to communication and cancellation delays. This is certainly not the service standard we aim to deliver.
Kindly note that the matter is currently being investigated and we have noted that a consultant has been in contact with you to discuss the matter and assist further. Once the matter has been looked into thoroughly, we will be in contact to provide feedback.
We look forward to resolving the matter and restoring your experience.
Kind regards,
Oneplan.