DM
Discent M
1 reviews | Active since May 2021
24 Jan 2025, 08:16
Oneplan medical insurance is a nightmare
Oneplan medical insurance is a nightmare. They take your premiums and they do not give service. If you go to see a doctor their card always is declined on the card paying machine. Doctors are charging R500 and above, they only offer less that R400 the rest you pay yourself. If you pay cash when you want to claim your money they decline handwriting receipts we get from the service provider and you loose both ways. In short you pay premiums monthly in my case R1200 and you pay cash to the doctors and you do not get a refund as they promise . This is a ******* scheme. Do mot not come near this medical insurance joke.
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Oneplan Insurance's replyOfficial
24 Jan 2025, 08:40Hi Discent,
Thank you for taking the time to bring this to our attention.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have acknowledged your complaint, and we have escalated the matter to the relevant department to be addressed. We have attempted to contact you on the listed phone number, to no avail. Please advise of a convenient time to reach you and assist further.
Once again, we apologize for any inconvenience caused and we hope to restore your experience with our services..
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have acknowledged your complaint, and we have escalated the matter to the relevant department to be addressed. We have attempted to contact you on the listed phone number, to no avail. Please advise of a convenient time to reach you and assist further.
Once again, we apologize for any inconvenience caused and we hope to restore your experience with our services..
Kind Regards,
Oneplan
Oneplan Insurance's reply24 Jan 2025, 08:40
Official
Hi Discent,
Thank you for taking the time to bring this to our attention.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have acknowledged your complaint, and we have escalated the matter to the relevant department to be addressed. We have attempted to contact you on the listed phone number, to no avail. Please advise of a convenient time to reach you and assist further.
Once again, we apologize for any inconvenience caused and we hope to restore your experience with our services..
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have acknowledged your complaint, and we have escalated the matter to the relevant department to be addressed. We have attempted to contact you on the listed phone number, to no avail. Please advise of a convenient time to reach you and assist further.
Once again, we apologize for any inconvenience caused and we hope to restore your experience with our services..
Kind Regards,
Oneplan