1 reviews | Active since Jul 2016
Oneplan medical insurance
<p>I have asked for a quote on oneplan</p> <p>After the quotation I have received a sms from the icw the decuction at that stage I have already let them know im not interested in their product after i saw all the negative complaints</p> <p>3 months later they just deducted money from my bank account </p> <p>And not a single deduction they just deduct a double premium</p> <p>Never have I gave them permission for that amount and I never gave them the go ahead Ive cancelled the policy </p> <p> </p> <p>I have contacted them after that and its more than a month later and I am still waiting on them to respond</p> <p>They are a bunch of "*****s" </p> <p>How can they just deduct money from your account as the wish?</p> <p>Thanks</p> <p> </p>
Good Afternoon Adalene
Thank you for your complaint and opportunity for us to investigate the matter. We have assessed all interactions from the date you spoke to the sales consultant and agreed to take out the cover with Oneplan.
We unfortunately cannot trace any record of your written cancelation request. We did find a conversation that you had with one of our service consultant who informed you of the process to cancel your policy, at this point you did confirm that you will consider your cancelation request with us and inform us accordingly.
As per your discussion with one of our agents today your policy will cancelled as per your request.
Kind Regards
Oneplan
Good Afternoon Adalene
Thank you for your complaint and opportunity for us to investigate the matter. We have assessed all interactions from the date you spoke to the sales consultant and agreed to take out the cover with Oneplan.
We unfortunately cannot trace any record of your written cancelation request. We did find a conversation that you had with one of our service consultant who informed you of the process to cancel your policy, at this point you did confirm that you will consider your cancelation request with us and inform us accordingly.
As per your discussion with one of our agents today your policy will cancelled as per your request.
Kind Regards
Oneplan