MC
Maryke C
1 reviews | Active since Oct 2023
31 Oct 2023, 12:03
ONEPLAN - JUST ANOTHER ****MER
I am so terribly dissapointed with Oneplan Health. I never claim for any routine medical expenses, but now when I had an accident, I find they have NO INTEGRITY, hiding behind words and excuses. Stay away!!! Dont even consider buying from them, you'll end up paying a premium for years and then have to pay CT scans and Doctor accounts when you have a major accident....sooo terribly dissapointed
Helpful (0)
Replies (1)0
Replies (1)
Oneplan Insurance's replyOfficial
31 Oct 2023, 13:30Dear Maryke,
Thank you for taking the time to bring this to our attention.
We truly sympathize with the situation, and we are sorry to hear of the circumstances under which your Hellopeter posting has reached us. Please accept our deepest sympathies for all that you have experienced, rest assured we will be dealing with this matter accordingly as we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have acknowledged your complaint and we have escalated the matter to the relevant department. Kindly note that this matter is being addressed by our Complaints department in line with our internal complaints resolution policy. The turnaround time for feedback is within 21 days from the date of the initial complaint. We will revert to you with the relevant feedback.
Once again, we apologize for any inconvenience caused.
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
We truly sympathize with the situation, and we are sorry to hear of the circumstances under which your Hellopeter posting has reached us. Please accept our deepest sympathies for all that you have experienced, rest assured we will be dealing with this matter accordingly as we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have acknowledged your complaint and we have escalated the matter to the relevant department. Kindly note that this matter is being addressed by our Complaints department in line with our internal complaints resolution policy. The turnaround time for feedback is within 21 days from the date of the initial complaint. We will revert to you with the relevant feedback.
Once again, we apologize for any inconvenience caused.
Kind Regards,
Oneplan
Oneplan Insurance's reply31 Oct 2023, 13:30
Official
Dear Maryke,
Thank you for taking the time to bring this to our attention.
We truly sympathize with the situation, and we are sorry to hear of the circumstances under which your Hellopeter posting has reached us. Please accept our deepest sympathies for all that you have experienced, rest assured we will be dealing with this matter accordingly as we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have acknowledged your complaint and we have escalated the matter to the relevant department. Kindly note that this matter is being addressed by our Complaints department in line with our internal complaints resolution policy. The turnaround time for feedback is within 21 days from the date of the initial complaint. We will revert to you with the relevant feedback.
Once again, we apologize for any inconvenience caused.
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
We truly sympathize with the situation, and we are sorry to hear of the circumstances under which your Hellopeter posting has reached us. Please accept our deepest sympathies for all that you have experienced, rest assured we will be dealing with this matter accordingly as we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have acknowledged your complaint and we have escalated the matter to the relevant department. Kindly note that this matter is being addressed by our Complaints department in line with our internal complaints resolution policy. The turnaround time for feedback is within 21 days from the date of the initial complaint. We will revert to you with the relevant feedback.
Once again, we apologize for any inconvenience caused.
Kind Regards,
Oneplan