RR
Ruan R
1 reviews | Active since Oct 2023
17 Oct 2023, 12:52
Oneplan is unable to properly process a claim that has all information attached
Oneplan is unable to properly process a claim that has all information attached. This is not the first time. Also, rejected a valid claim and then marked the issue as closed without confirming it with the client, me.
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Replies (1)
Oneplan Insurance's replyOfficial
17 Oct 2023, 14:03Dear Ruan,
Thank you for taking the time to bring this to our attention.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologize for the inconvenience caused. Please rest assured that this matter will be investigated, as we do value all our clients.
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will be in contact with the policy holder to further discuss the matter at hand.
Once again, we apologize for any inconvenience caused and hope to restore the experience. Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologize for the inconvenience caused. Please rest assured that this matter will be investigated, as we do value all our clients.
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will be in contact with the policy holder to further discuss the matter at hand.
Once again, we apologize for any inconvenience caused and hope to restore the experience. Kind Regards,
Oneplan
Oneplan Insurance's reply17 Oct 2023, 14:03
Official
Dear Ruan,
Thank you for taking the time to bring this to our attention.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologize for the inconvenience caused. Please rest assured that this matter will be investigated, as we do value all our clients.
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will be in contact with the policy holder to further discuss the matter at hand.
Once again, we apologize for any inconvenience caused and hope to restore the experience. Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologize for the inconvenience caused. Please rest assured that this matter will be investigated, as we do value all our clients.
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will be in contact with the policy holder to further discuss the matter at hand.
Once again, we apologize for any inconvenience caused and hope to restore the experience. Kind Regards,
Oneplan