1 reviews | Active since Jan 2018
OnePlan is the worst health insurance
Oneplan told me i must wait for their service to work based on the fact that 2 claims submitted must be checked and i must send proof of payment at the doctors surgery before i get sick and that the documents must me perused by themselves investigate the claim approve it , then after that i may fall sick again and claim . very interesting . My name is Bongani my number is ********** 484. Regretful customer . This was never read out on the terms and conditions upon joining one plan . I believe i have been misled by the agent for gaining money . I need help on this i feel i have been de*****ed.
Hi Bongani,
We do apologize for any inconvenience that you may have experienced.
Our client's are important to us and we aim to help them understand our product so that they are able to use it without hassle.
Our product is offered to our client's with an understanding that the cover will be used appropriately. We would require a detailed invoice to ensure that the funds loaded are used for the benefit claimed for. Thank you for providing us with your invoices. Our team has gotten your claims assessed and approved.
Thank you for making use of our digital platforms.
Regards,
The Oneplan Team
Hi Bongani,
We do apologize for any inconvenience that you may have experienced.
Our client's are important to us and we aim to help them understand our product so that they are able to use it without hassle.
Our product is offered to our client's with an understanding that the cover will be used appropriately. We would require a detailed invoice to ensure that the funds loaded are used for the benefit claimed for. Thank you for providing us with your invoices. Our team has gotten your claims assessed and approved.
Thank you for making use of our digital platforms.
Regards,
The Oneplan Team