ONEPLAN IS THE WORST

<p>Good day,</p> <p> </p> <p>With a massive realization OnePlan is the worst medical insurance!</p> <p>Don't even try calling their call centre at 03:00 with an emergency illness query...</p> <p> </p> <p>THEY ARE WORTHLESS!</p> <p> </p> <p>Read below to understand my issue with One Plan...</p> <p> </p> <p>The below was my email towards ONEPLAN on 08-01-2017</p> <p>"I would like to cancel my membership at One Plan. I fell extremely sick last night and rushed to the Emergency Unit just to find out one plan does not cover my emergency illness for up to 12 months.</p> <p>My debit order went off on 07/01/17 and i would like to have a refund on my money that was deducted and not used.</p> <p>I haven't been a member with One Plan for more than 2days and I'm very unhappy.</p> <p>My cost for last night would have been R22 000.00 but I left the Emergency Unit with a bill of R1 100.00 and I'm still sick!"</p> <p> </p> <p>NO RESPOND RECEIVED FROM ONEPLAN...</p> <p> </p> <p>The below was my email towards ONEPLAN on 13-01-2017</p> <p>"Good day,</p> <p>I would like to cancel my membership at One Plan. I fell extremely sick on 09/01/17 and rushed to the Emergency Unit just to find out one plan does not cover my emergency illness for up to 3-12 months.</p> <p>My debit order went off on 07/01/17 and I would like to have a refund on my money that was deducted and not used.</p> <p>I haven't been a member with One Plan for more than 2days and I'm very unhappy.</p> <p>My cost for 09/01/17 would have been R22 000.00 but I left the Emergency Unit with a bill of R1 100.00 and I'm still sick, went to DR Lombard in Witbank for a second opinion. That cost me R800.00 (I've been there Tuesday & Thursday) & my medicine cost me over R1000.00.</p> <p>If you calculate that up it is R2900.00 plus your deduction that was worthless = R3940.00</p> <p>Please do not call me, refund my R1040.00 and terminate my membership with One Plan.</p> <p>I'm not interested in your service any more.</p> <p>If my money is not refunded by Monday morning, I will go to the bank and reverse my debit order and cancel my debit order.</p> <p>My ID number: 900911******xx</p> <p>Thank you"</p> <p> </p> <p>NO RESPOND RECEIVED FROM ONEPLAN, ONLY A CALL CENTER MEMBER CALLING ABOUT GIVING ME A QUOTE ON ONE OF THEIR PLANS. I ASKED THIS CALL CENTER MEMEBR TO ASK ACCOUNTS TO PHONE ME; NEVER HAPPENED!</p> <p> </p> <p>I then went to the bank and recalled OnePlan's debit order total; suddenly they rep****...</p> <p> </p> <p>"Dear Simone Roets</p> <p>We regret to inform you that your Oneplan policy nr. ********** 41, has been cancelled. In terms of our policy wording, there is a 30 day (one calendar month) notice period and R100 cancellation fee. Your policy will be cancelled as of the 2017/02/28 and your last premium will be deducted on the 2017/02/07.</p> <p>Please note that premiums are deducted in advance and should your premium be returned for whatever reason during your cancellation period, your cover will be suspended and no claims will be entertained.</p> <p>Please contact us on ********** should you have any further questions.</p> <p>Your sincerely<br /> Oneplan"</p> <p> </p> <p>Well, guess what?! I will recall this deduction as well because I already moved over to another medical aid! I WILL NOT PAY ANY MONEY TO ONEPLAN; I HAVENT USED YOUR SERVICES AT ALL SO YOU DO NOT EARN THE RIGHT TO TAKE MY MONEY!</p> <p> </p> <p>Today I received an email from OnePlan (31/01/2017):</p> <p> </p> <p>"Dear Simone Roets,</p> <p>Oneplan Executive Plan – ********** 41</p> <p> </p> <p>Thank you yet again for your support and continued commitment to us as your chosen service provider.</p> <p>As we embark on what will hopefully be an easier year than that faced in 2016, we can reflect on the improvements we as a business have made over the last year, in our continued effort to increase the usability of our products while maintaining some of the most competitive and comprehensive offerings in the health insurance market today.</p> <p>We have had amazing feedback from our clients in terms of improved smartphone app functionality and set a new benchmark for the usage of this function. Towards the end of 2016, nearly half of all claims were submitted via mobile device. Claims submitted in this manner allowed us to process refunds within 72 hrs or less. To those that have embraced this methodology, I thank you for your efforts to work with us in always improving your experience.</p> <p>2016 also saw a substantial and industry wide, increase in Hospital claims for the first part of the year. The increased usage of cover had the predictable effect of large and widespread increases across the industry, Medical Schemes included. I am pleased that as a business we have been able to shelter our clients from the worst of these and can confirm that on average the Annual increase in your premiums is well below the market average.</p> <p>Each and every benefit cover limit associated with your policy will increase by 6% effective 1 March 2017.</p> <p>In line with these increases in cover limits a directly proportionate premium increase of 10% will take effect on 1 March 2017. Accordingly, your new premium will be R975.00</p> <p>We have attached a separate document (2016_2017 Executive Plan Benefit Increase Comparison) to this mail detailing the necessary increases in your cover amounts to give you a quick reference guide as to the changes that will be effected to your policy.</p> <p>In conclusion, we reaffirm our continued commitment to always improving our service levels and increasing our client satisfaction. With the above said, mistakes happen but when they do we assure you no amount of effort will be spared in ensuring your satisfaction.</p> <p>If you haven’t yet downloaded our super-efficient Oneplan Mobile Application please do so now by searching Oneplan in your app store and clicking download.</p> <p> </p> <p>Kind Regards,<br /> Michael Otten<br /> CEO"</p> <p> </p> <p>UPDATE YOUR DATA!!!!!!</p> <p> </p> <p>PLEASE REMOVE ALL MY INFORMATION FROM YOUR DATA BASE</p> <p>CANCEL MY DEBIT ORDER WITHIN IMMEDIATE AFFECT</p> <p>CANCEL MY INSURANCE POLICY WITHIN IMMEDIATE AFFECT</p>