AP
Anton P
1 reviews | Active since Mar 2009
11 Apr 2023, 16:57
Oneplan is pathetic again! Medical claims are delayed and their systems are failing.
My daughter is waiting at the radiology department, in PAIN!!! Oneplan is not responding. They rejected the claim because of concurrent claims (Is it not logical that one would go to the doctor and then to radiology ?)
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Oneplan Insurance's replyOfficial
11 Apr 2023, 18:40Good day Anton,
Thank you for taking our call earlier and allowing us the opportunity to further discuss the matter at hand.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Customer service is our number one priority, and this is not the level of service we aim to provide our clients with. Please rest assured that this matter will be investigated, as we do value you as our client.
As per our telephonic conversation, kindly note that the Radiology funds have been loaded onto the Onecard.
Once again, we apologize for any inconvenience caused and hope to have restored the experience.
Kind Regards,
Oneplan
Thank you for taking our call earlier and allowing us the opportunity to further discuss the matter at hand.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Customer service is our number one priority, and this is not the level of service we aim to provide our clients with. Please rest assured that this matter will be investigated, as we do value you as our client.
As per our telephonic conversation, kindly note that the Radiology funds have been loaded onto the Onecard.
Once again, we apologize for any inconvenience caused and hope to have restored the experience.
Kind Regards,
Oneplan
Oneplan Insurance's reply11 Apr 2023, 18:40
Official
Good day Anton,
Thank you for taking our call earlier and allowing us the opportunity to further discuss the matter at hand.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Customer service is our number one priority, and this is not the level of service we aim to provide our clients with. Please rest assured that this matter will be investigated, as we do value you as our client.
As per our telephonic conversation, kindly note that the Radiology funds have been loaded onto the Onecard.
Once again, we apologize for any inconvenience caused and hope to have restored the experience.
Kind Regards,
Oneplan
Thank you for taking our call earlier and allowing us the opportunity to further discuss the matter at hand.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Customer service is our number one priority, and this is not the level of service we aim to provide our clients with. Please rest assured that this matter will be investigated, as we do value you as our client.
As per our telephonic conversation, kindly note that the Radiology funds have been loaded onto the Onecard.
Once again, we apologize for any inconvenience caused and hope to have restored the experience.
Kind Regards,
Oneplan