AN
Antonie N
1 reviews | Active since Apr 2022
30 Jan 2024, 12:56
Oneplan is pathetic
I have been trying for 2 hrs to get authorosation for my mother who is in casualties at arwyp. Peopele will die before 1 plan answer their phones. This is the most pathetic service you can spend your money on
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Oneplan Insurance's replyOfficial
30 Jan 2024, 13:56Dear Antonie,
Thank you for taking our call earlier and allowing us the opportunity to further discuss the matter at hand.
Thank you for taking our call earlier and allowing us the opportunity to further discuss the matter at hand.
We sincerely apologize for any delays you may have experienced and the circumstances under which your Hellopeter posting has reached us, as we strive to attend to all our queries in a timely manner and we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
As per our telephonic conversation, kindly note that the Casualty authorization has been loaded on the system and an email was sent with the guarantee of payment (GOP). If you require further assistance, please reply to the email and one of our Authorization Consultants will be in touch with you.
Our love and well wishes are with your mom.
Once again, we apologize for any inconvenience caused.
Kind Regards,
Oneplan
Once again, we apologize for any inconvenience caused.
Kind Regards,
Oneplan
Oneplan Insurance's reply30 Jan 2024, 13:56
Official
Dear Antonie,
Thank you for taking our call earlier and allowing us the opportunity to further discuss the matter at hand.
Thank you for taking our call earlier and allowing us the opportunity to further discuss the matter at hand.
We sincerely apologize for any delays you may have experienced and the circumstances under which your Hellopeter posting has reached us, as we strive to attend to all our queries in a timely manner and we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
As per our telephonic conversation, kindly note that the Casualty authorization has been loaded on the system and an email was sent with the guarantee of payment (GOP). If you require further assistance, please reply to the email and one of our Authorization Consultants will be in touch with you.
Our love and well wishes are with your mom.
Once again, we apologize for any inconvenience caused.
Kind Regards,
Oneplan
Once again, we apologize for any inconvenience caused.
Kind Regards,
Oneplan