VS
Victoria S
1 reviews | Active since May 2020
14 Feb 2025, 07:13
Oneplan is OnePain
After having 5 months of correspondence, a letter from the vet and a phone call to the vet, being told my claim is with an assessor, it’s still the same story.
I honestly don’t know how this business works but my dog had two separate conditions as per what the vet said yet they still can’t understand nor will they refund on payment I made.
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Replies (2)
Oneplan Insurance's replyOfficial
14 Feb 2025, 07:40Dear Victoria,
Thank you for taking the time to bring this to our attention.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have acknowledged your complaint, and we have escalated the matter to the relevant department to be addressed. Kindly note that we have noted that you have been in contact with our claims department via email to resolve the matter at hand and our team will be in contact to assist further.
Furthermore, kindly note that we require the detailed invoice for the Pet Med Savings claim dated 2025/01/08 to be reviewed. Until this claim has been sorted, we cannot assist with new claims on the policy.
Once again, we sincerely apologize for the inconvenience caused and look forward to resolving the matter and restore your experience with our services.
Kind regards,
Oneplan.
Thank you for taking the time to bring this to our attention.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have acknowledged your complaint, and we have escalated the matter to the relevant department to be addressed. Kindly note that we have noted that you have been in contact with our claims department via email to resolve the matter at hand and our team will be in contact to assist further.
Furthermore, kindly note that we require the detailed invoice for the Pet Med Savings claim dated 2025/01/08 to be reviewed. Until this claim has been sorted, we cannot assist with new claims on the policy.
Once again, we sincerely apologize for the inconvenience caused and look forward to resolving the matter and restore your experience with our services.
Kind regards,
Oneplan.
Oneplan Insurance's reply14 Feb 2025, 07:40
Official
Dear Victoria,
Thank you for taking the time to bring this to our attention.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have acknowledged your complaint, and we have escalated the matter to the relevant department to be addressed. Kindly note that we have noted that you have been in contact with our claims department via email to resolve the matter at hand and our team will be in contact to assist further.
Furthermore, kindly note that we require the detailed invoice for the Pet Med Savings claim dated 2025/01/08 to be reviewed. Until this claim has been sorted, we cannot assist with new claims on the policy.
Once again, we sincerely apologize for the inconvenience caused and look forward to resolving the matter and restore your experience with our services.
Kind regards,
Oneplan.
Thank you for taking the time to bring this to our attention.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have acknowledged your complaint, and we have escalated the matter to the relevant department to be addressed. Kindly note that we have noted that you have been in contact with our claims department via email to resolve the matter at hand and our team will be in contact to assist further.
Furthermore, kindly note that we require the detailed invoice for the Pet Med Savings claim dated 2025/01/08 to be reviewed. Until this claim has been sorted, we cannot assist with new claims on the policy.
Once again, we sincerely apologize for the inconvenience caused and look forward to resolving the matter and restore your experience with our services.
Kind regards,
Oneplan.
VS
Victoria S's updateReviewer Update
14 Feb 2025, 08:27Everything has been provided via email.
VS
Victoria S's update14 Feb 2025, 08:27
Reviewer Update
Everything has been provided via email.