Oneplan is like a ghost town

Dear Zach, 

Thank you for bringing this matter to our attention. 

We acknowledge receipt of your complaint and note your dissatisfaction. Following an investigation, we have confirmed that there are no active, outstanding, or pending claims reflected on the policy. This may be the result of an issue encountered during the submission process. 

You are requested to submit your claim documentation for review by emailing ***. Please include your policy number in the subject line and attach detailed invoices together with proof of payment. Once received, the claims team will review the information and provide feedback. Alternatively, you may contact us via WhatsApp on ***, where a consultant will assist you further. 

For your reference, our website www.oneplan.co.za contains a Contact Us section listing all departmental contact details, as well as a Claims Process section outlining the procedures applicable to each product offering. 

We trust this clarifies the available contact channels and claims procedures. Should you require any further assistance, please contact us directly so that we may work towards resolving this matter. 

Kind regards, 
Oneplan.