cC
chaansmall C
1 reviews | Active since Oct 2016
29 Jan 2025, 08:21
Oneplan is getting worse and worse in their customer service
I have been a client of One Plan for more than 6 years, I don't know if there is new management or what is happening. You leave requests for them to return your call, which they never do, and when you phone them requesting information on your policy it differs from what they have sold you. You phone them on your account gets put on hold until your airtime runs out by the way you asked the agent to return your call after the call gets disconnected - that was 3 days ago
Helpful (0)
Replies (2)0
Replies (2)
Oneplan Insurance's replyOfficial
29 Jan 2025, 08:55Hi Chaan,
Thank you for taking the time to bring this to our attention.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have acknowledged your complaint, and we have escalated the matter to the relevant department to be addressed. We have attempted to contact you on the listed phone number, to no avail. Please advise of a convenient time to reach you and assist further.
Once again, we apologize for any inconvenience caused and we hope to restore your experience with our services..
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have acknowledged your complaint, and we have escalated the matter to the relevant department to be addressed. We have attempted to contact you on the listed phone number, to no avail. Please advise of a convenient time to reach you and assist further.
Once again, we apologize for any inconvenience caused and we hope to restore your experience with our services..
Kind Regards,
Oneplan
Oneplan Insurance's reply29 Jan 2025, 08:55
Official
Hi Chaan,
Thank you for taking the time to bring this to our attention.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have acknowledged your complaint, and we have escalated the matter to the relevant department to be addressed. We have attempted to contact you on the listed phone number, to no avail. Please advise of a convenient time to reach you and assist further.
Once again, we apologize for any inconvenience caused and we hope to restore your experience with our services..
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have acknowledged your complaint, and we have escalated the matter to the relevant department to be addressed. We have attempted to contact you on the listed phone number, to no avail. Please advise of a convenient time to reach you and assist further.
Once again, we apologize for any inconvenience caused and we hope to restore your experience with our services..
Kind Regards,
Oneplan
Oneplan Insurance's replyOfficial
29 Jan 2025, 16:43Hi Chaan,
We have attempted to contact you as requested, to no avail.
Please advise when we may attempt to reach again so that we may discuss your review and assist further.
We look forward to getting in touch with you.
Kindly be advised that you can also reach out to us telephonically on ***between 08:00-17:00 from Monday to Friday and 08:00-12:00 on Saturday. You can also reach out to us via our WhatsApp line by sending a message to *** between 08:00-17:00 from Monday-Sunday.
Kind regards,
Oneplan.
We have attempted to contact you as requested, to no avail.
Please advise when we may attempt to reach again so that we may discuss your review and assist further.
We look forward to getting in touch with you.
Kindly be advised that you can also reach out to us telephonically on ***between 08:00-17:00 from Monday to Friday and 08:00-12:00 on Saturday. You can also reach out to us via our WhatsApp line by sending a message to *** between 08:00-17:00 from Monday-Sunday.
Kind regards,
Oneplan.
Oneplan Insurance's reply29 Jan 2025, 16:43
Official
Hi Chaan,
We have attempted to contact you as requested, to no avail.
Please advise when we may attempt to reach again so that we may discuss your review and assist further.
We look forward to getting in touch with you.
Kindly be advised that you can also reach out to us telephonically on ***between 08:00-17:00 from Monday to Friday and 08:00-12:00 on Saturday. You can also reach out to us via our WhatsApp line by sending a message to *** between 08:00-17:00 from Monday-Sunday.
Kind regards,
Oneplan.
We have attempted to contact you as requested, to no avail.
Please advise when we may attempt to reach again so that we may discuss your review and assist further.
We look forward to getting in touch with you.
Kindly be advised that you can also reach out to us telephonically on ***between 08:00-17:00 from Monday to Friday and 08:00-12:00 on Saturday. You can also reach out to us via our WhatsApp line by sending a message to *** between 08:00-17:00 from Monday-Sunday.
Kind regards,
Oneplan.