1 reviews | Active since May 2015
OnePlan is a rip-off!
It's a long story but here goes. I recently took my partner to see a highly respected Neurologist at Busamed Hospital in Hillcrest, KZN as we are concerned about her short term memory. He did the complete test, recommending some blood tests and a scripted medicine to help with her memory. On submitting the claim for R2400, it was immediately rejected (as usual) under the excuse that memory loss is a "mental illness". Really? What makes it even more ridiculous is that they covered a portion of the scripted medicine and some of the blood test claim! So they reject the Doctor's visit saying it's a "mental illness" but pay for the bloods & medicine to treat it. What an utter rip-off! You should be ashamed, OnePlan. Considering I pay you about R40 000 every year for cover (and have been a member for 12 years), surely you could honor a R2400 claim? Definitely time to find another provider!
Thank you for bringing this matter to our attention.
We sincerely apologize for the circumstances surrounding your Hellopeter posting and the inconvenience this has caused. Please be assured that we take customer feedback seriously, using it to continually improve our services and processes to ensure we meet our clients' expectations. Your satisfaction is important to us, and we value you as our client.
We have reviewed your complaint and have noted that the Specialist refund claim has been rejected due to it being related to a General Exclusion. Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. We will assist with all we can in line with our terms and conditions.
Oneplan subscribes to its TCF principles and will take all reasonable steps to ensure fair and equal treatment of all our clients.
Once again, we sincerely apologize for any inconvenience caused and hope to restore your experience with our services.
Kind regards,
Oneplan.
Thank you for bringing this matter to our attention.
We sincerely apologize for the circumstances surrounding your Hellopeter posting and the inconvenience this has caused. Please be assured that we take customer feedback seriously, using it to continually improve our services and processes to ensure we meet our clients' expectations. Your satisfaction is important to us, and we value you as our client.
We have reviewed your complaint and have noted that the Specialist refund claim has been rejected due to it being related to a General Exclusion. Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. We will assist with all we can in line with our terms and conditions.
Oneplan subscribes to its TCF principles and will take all reasonable steps to ensure fair and equal treatment of all our clients.
Once again, we sincerely apologize for any inconvenience caused and hope to restore your experience with our services.
Kind regards,
Oneplan.