MN
Menzi N
1 reviews | Active since Feb 2022
17 Feb 2022, 13:14
Oneplan is a good sc...
Oneplan is a good scheme how ever though I hate the fact that we have to claim and send proof off doctor's visits,OTC and scripted medication it's so stressful because mostly they say we can not see the invoice clearly go back n ask another one while u are sick really stressful....I suggest they make connections with doctors n pharmacy that when our clients come here they pay so much that'll be easier
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Oneplan Insurance's replyOfficial
17 Feb 2022, 16:31Hi Menzi,
Thank you for sharing your service experience with us. We have noted your concerns mentioned in the above escalation and we will use it to improve our customer service. Kindly note the reason we require clear invoices is due to auditing purposes on our side and to prevent ***** and we are pleased to hear that despite the circumstances the team was able to create a memorable experience.
We are delighted to have been with you for the past 2 years and look forward to an even longer and more fruitful relationship.
Thank you for choosing Oneplan for your insurance needs.
Kind Regards,
Oneplan
Thank you for sharing your service experience with us. We have noted your concerns mentioned in the above escalation and we will use it to improve our customer service. Kindly note the reason we require clear invoices is due to auditing purposes on our side and to prevent ***** and we are pleased to hear that despite the circumstances the team was able to create a memorable experience.
We are delighted to have been with you for the past 2 years and look forward to an even longer and more fruitful relationship.
Thank you for choosing Oneplan for your insurance needs.
Kind Regards,
Oneplan
Oneplan Insurance's reply17 Feb 2022, 16:31
Official
Hi Menzi,
Thank you for sharing your service experience with us. We have noted your concerns mentioned in the above escalation and we will use it to improve our customer service. Kindly note the reason we require clear invoices is due to auditing purposes on our side and to prevent ***** and we are pleased to hear that despite the circumstances the team was able to create a memorable experience.
We are delighted to have been with you for the past 2 years and look forward to an even longer and more fruitful relationship.
Thank you for choosing Oneplan for your insurance needs.
Kind Regards,
Oneplan
Thank you for sharing your service experience with us. We have noted your concerns mentioned in the above escalation and we will use it to improve our customer service. Kindly note the reason we require clear invoices is due to auditing purposes on our side and to prevent ***** and we are pleased to hear that despite the circumstances the team was able to create a memorable experience.
We are delighted to have been with you for the past 2 years and look forward to an even longer and more fruitful relationship.
Thank you for choosing Oneplan for your insurance needs.
Kind Regards,
Oneplan