AS
Allen S
1 reviews | Active since Nov 2014
07 Apr 2025, 14:00
Oneplan is a ****
Cancelled my policy on 31 March before the next premium would be deducted and they have still not gotten back to me, when you call the call centre you just get told to send an email. Premium has now been deducted from my account and still haven't heard back from them after 8 days now. I want my premium to be refunded.
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Oneplan Insurance's replyOfficial
07 Apr 2025, 14:37Dear Allen,
Thank you for bringing this matter to our attention.
We are sorry to hear of the circumstances surrounding your Hellopeter posting and understand that it has affected our service to you. We take all customer feedback seriously and use it to improve our operations and ensure that we meet our client's expectations.
We have acknowledged your complaint and followed up with the relevant department to assist further with the request. A consultant will be in contact with you to assist.
Kindly note that as per our policy terms and conditions there is a one (1) calendar month, (30 days) notice period for cancellations. Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us.
We truly regret any frustration this situation may have caused, and we are saddened that you have opted to cancel your policy with us.
Kind regards,
Oneplan.
Thank you for bringing this matter to our attention.
We are sorry to hear of the circumstances surrounding your Hellopeter posting and understand that it has affected our service to you. We take all customer feedback seriously and use it to improve our operations and ensure that we meet our client's expectations.
We have acknowledged your complaint and followed up with the relevant department to assist further with the request. A consultant will be in contact with you to assist.
Kindly note that as per our policy terms and conditions there is a one (1) calendar month, (30 days) notice period for cancellations. Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us.
We truly regret any frustration this situation may have caused, and we are saddened that you have opted to cancel your policy with us.
Kind regards,
Oneplan.
Oneplan Insurance's reply07 Apr 2025, 14:37
Official
Dear Allen,
Thank you for bringing this matter to our attention.
We are sorry to hear of the circumstances surrounding your Hellopeter posting and understand that it has affected our service to you. We take all customer feedback seriously and use it to improve our operations and ensure that we meet our client's expectations.
We have acknowledged your complaint and followed up with the relevant department to assist further with the request. A consultant will be in contact with you to assist.
Kindly note that as per our policy terms and conditions there is a one (1) calendar month, (30 days) notice period for cancellations. Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us.
We truly regret any frustration this situation may have caused, and we are saddened that you have opted to cancel your policy with us.
Kind regards,
Oneplan.
Thank you for bringing this matter to our attention.
We are sorry to hear of the circumstances surrounding your Hellopeter posting and understand that it has affected our service to you. We take all customer feedback seriously and use it to improve our operations and ensure that we meet our client's expectations.
We have acknowledged your complaint and followed up with the relevant department to assist further with the request. A consultant will be in contact with you to assist.
Kindly note that as per our policy terms and conditions there is a one (1) calendar month, (30 days) notice period for cancellations. Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us.
We truly regret any frustration this situation may have caused, and we are saddened that you have opted to cancel your policy with us.
Kind regards,
Oneplan.