TB
Tersia B
1 reviews | Active since Sept 2015
10 Jan 2022, 12:20
ONEPLAN INSURANCE TOO SLOW ON PAY OUT!
Oneplan are quick to insure you but very slow with pay out. Your loss is your loss and you can wait 14 working days before being paid out. You are literally stranded even though your claim was successful. Who does that? Considering in moving my other insured items.
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Replies (2)
Oneplan Insurance's replyOfficial
10 Jan 2022, 15:22Good day Tersia,
Thank you for taking our call earlier and allowing us the opportunity to further discuss the matter at hand.
We sincerely apologize for the circumstances under which your Hellopeter posting has reached us and for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
As per our conversation, we received the finalized claim documents on the 31 December 2021. Kindly note that settlement of loss takes between 7 to 14 working days with the exclusions of weekends. The claim is still within the allowed turnaround time; however we have proceeded to send a request to the relevant department. Your claim will be settled timeously.
Thank you for taking our call earlier and allowing us the opportunity to further discuss the matter at hand.
We sincerely apologize for the circumstances under which your Hellopeter posting has reached us and for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
As per our conversation, we received the finalized claim documents on the 31 December 2021. Kindly note that settlement of loss takes between 7 to 14 working days with the exclusions of weekends. The claim is still within the allowed turnaround time; however we have proceeded to send a request to the relevant department. Your claim will be settled timeously.
Once again, we apologize for the inconvenience caused and hope to have restored the experience.
Kind Regards,
Oneplan
Oneplan Insurance's reply10 Jan 2022, 15:22
Official
Good day Tersia,
Thank you for taking our call earlier and allowing us the opportunity to further discuss the matter at hand.
We sincerely apologize for the circumstances under which your Hellopeter posting has reached us and for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
As per our conversation, we received the finalized claim documents on the 31 December 2021. Kindly note that settlement of loss takes between 7 to 14 working days with the exclusions of weekends. The claim is still within the allowed turnaround time; however we have proceeded to send a request to the relevant department. Your claim will be settled timeously.
Thank you for taking our call earlier and allowing us the opportunity to further discuss the matter at hand.
We sincerely apologize for the circumstances under which your Hellopeter posting has reached us and for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
As per our conversation, we received the finalized claim documents on the 31 December 2021. Kindly note that settlement of loss takes between 7 to 14 working days with the exclusions of weekends. The claim is still within the allowed turnaround time; however we have proceeded to send a request to the relevant department. Your claim will be settled timeously.
Once again, we apologize for the inconvenience caused and hope to have restored the experience.
Kind Regards,
Oneplan
TB
Tersia B's updateReviewer Update
12 Jan 2022, 15:14Hopefully my payment will be done latest 13 Jan 2022 as promised telephonically, as the experience has not yet been restored.
TB
Tersia B's update12 Jan 2022, 15:14
Reviewer Update
Hopefully my payment will be done latest 13 Jan 2022 as promised telephonically, as the experience has not yet been restored.