1 reviews | Active since Jul 2024
Oneplan insurance is unreliable
I have never in my life experience such pathetic service! If you know whats good for you and your fur babies just stay away from Oneplan! My dog has been on the OnePlan medical aid for almost 2 years now. He was at the VET on the 25 of May 2024 almost 2 months later and OnePlan still request new documents after we need to follow up every week even though they keep saying they will provide feedback in 48 hours and that all documents needed has been submitted. Yet every week when we need to follow up they keep asking more documents. If you need medical aid for your fur babies please stay as far as possible away from OnePlan cause they will take you money every month but when you submit a claim you need to follow up since they NEVER provide feedback and they always come back with more excuses and outstanding documents, even though they keep telling you all necessary documents has been submitted! I would not recommend Oneplan at all! I have never in my life experience such bad service!
Thank you for taking our call earlier and allowing us the opportunity to further discuss the matter at hand.
From the outset, we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for any inconvenience caused. It is deeply concerning of the circumstances under which your Hellopeter posting has reached us. Please rest assured that this matter will be investigated, as we do value all our clients and we do have your fur-babies best interests at heart.
As per our telephonic discussion, we will be in contact with the policy holder to further discuss the matter at hand
Once again, we apologize for any inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan
Thank you for taking our call earlier and allowing us the opportunity to further discuss the matter at hand.
From the outset, we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for any inconvenience caused. It is deeply concerning of the circumstances under which your Hellopeter posting has reached us. Please rest assured that this matter will be investigated, as we do value all our clients and we do have your fur-babies best interests at heart.
As per our telephonic discussion, we will be in contact with the policy holder to further discuss the matter at hand
Once again, we apologize for any inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan