SA
Shameem A
1 reviews | Active since Nov 2017
15 May 2025, 08:43
ONEPLAN INSURANCE IS FULL OF BULL**** - DO NOT TAKE IT
Hi, i took a one plan insurance on the 7th of May 2025. I tried cancelling this morning on 15th May 2025. I was rudely told the debits will still be going off and will only be stopped on July 1st 2025, with no refunds to me. i did not use oneplsn service and i will not even recommend this company to anybody. One plan is rogue company, they still want to debit me of R1128.65for 2 more months because i cancelled. my question was if i did not use their services not 1 bit of it whats the need to still debit me???? they tell me its part of a contractual agreement, when i did not sign any contract. the customer care manager Reynolan, then turns around and tells me it was a telephonic contractual agreement, i said since when does a telephonic contractual agreement happen? i did not use your stupid service to be treated like this... he says its just how it works. i did not appreciate talking to one plan this morning & they are a waste of your time, if you planning on taking their medical insurance then DONT. i am a single mother and must still lose out R1128.65 for two months on a service i did not sign. i even swore the guy cause i said no such thing as a contract agreement via telephone, & two month of youll debiting my account i must just be okay with it. i even asked him would he like that amount to go out of his salary he said no but theres nothing he can do because of a contractual agreement. i need help on this matter, i did not appreciate the way they dealt with this matter and being absolutely rude and obnoxious. ONEPLAN SUCKS.
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Replies (5)SA
Shameem A's updateReviewer Update
15 May 2025, 09:53Still waiting for One plan to get back to me on this matter.
SA
Shameem A's update15 May 2025, 09:53
Reviewer Update
Still waiting for One plan to get back to me on this matter.
Oneplan Insurance's replyOfficial
15 May 2025, 09:55Dear Shameem ,
Thank you for bringing this matter to our attention.
We sincerely apologize for the circumstances surrounding your Hellopeter posting and the inconvenience this has caused. Please be assured that we take customer feedback seriously, using it to continually improve our services and processes to ensure we meet our clients' expectations. Your satisfaction is important to us, and we value you as our client.
We have reviewed your complaint and would like to clarify the following as stated on the policy schedule; In section 8. Standard Conditions, under the heading Cancellation, point number 2 states " Cancellation requests must be sent in writing to ***. There is a thirty-one (31) day (one calendar month) notice period for all cancellation requests". In your case, the policy will be set to be cancelled as of 01 July 2025 as the notice period will be served during the month of June 2025 and a debit will be processed for the premium.
Under the heading of Premium refunds, point number 3 states " If you choose to cancel your policy within the cooling-off period, which spans seven (7) days from the date of your application, any premiums and fees that have been debited will be refunded to your nominated bank account. It is essential to note that the contract is established at Application stage, and, consequently, the seven (7) day period is calculated from this initial date".
We have noted that your policy application was processed on the 7th of May 2025 and your cancellation request was submitted today 15th of May 2025, which means the request was submitted after the 7-day cooling-off period. This means the notice period for the cancellation will apply in full.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. Oneplan subscribes to its TCF principles and will take all reasonable steps to ensure fair and equal treatment of all our clients. We will assist with all we can in line with our terms and conditions.
Once again, we sincerely apologize for any inconvenience caused and are saddened to see you go.
Under the heading of Premium refunds, point number 3 states " If you choose to cancel your policy within the cooling-off period, which spans seven (7) days from the date of your application, any premiums and fees that have been debited will be refunded to your nominated bank account. It is essential to note that the contract is established at Application stage, and, consequently, the seven (7) day period is calculated from this initial date".
We have noted that your policy application was processed on the 7th of May 2025 and your cancellation request was submitted today 15th of May 2025, which means the request was submitted after the 7-day cooling-off period. This means the notice period for the cancellation will apply in full.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. Oneplan subscribes to its TCF principles and will take all reasonable steps to ensure fair and equal treatment of all our clients. We will assist with all we can in line with our terms and conditions.
Once again, we sincerely apologize for any inconvenience caused and are saddened to see you go.
Kind regards,
Oneplan.
Oneplan.
Oneplan Insurance's reply15 May 2025, 09:55
Official
Dear Shameem ,
Thank you for bringing this matter to our attention.
We sincerely apologize for the circumstances surrounding your Hellopeter posting and the inconvenience this has caused. Please be assured that we take customer feedback seriously, using it to continually improve our services and processes to ensure we meet our clients' expectations. Your satisfaction is important to us, and we value you as our client.
We have reviewed your complaint and would like to clarify the following as stated on the policy schedule; In section 8. Standard Conditions, under the heading Cancellation, point number 2 states " Cancellation requests must be sent in writing to ***. There is a thirty-one (31) day (one calendar month) notice period for all cancellation requests". In your case, the policy will be set to be cancelled as of 01 July 2025 as the notice period will be served during the month of June 2025 and a debit will be processed for the premium.
Under the heading of Premium refunds, point number 3 states " If you choose to cancel your policy within the cooling-off period, which spans seven (7) days from the date of your application, any premiums and fees that have been debited will be refunded to your nominated bank account. It is essential to note that the contract is established at Application stage, and, consequently, the seven (7) day period is calculated from this initial date".
We have noted that your policy application was processed on the 7th of May 2025 and your cancellation request was submitted today 15th of May 2025, which means the request was submitted after the 7-day cooling-off period. This means the notice period for the cancellation will apply in full.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. Oneplan subscribes to its TCF principles and will take all reasonable steps to ensure fair and equal treatment of all our clients. We will assist with all we can in line with our terms and conditions.
Once again, we sincerely apologize for any inconvenience caused and are saddened to see you go.
Under the heading of Premium refunds, point number 3 states " If you choose to cancel your policy within the cooling-off period, which spans seven (7) days from the date of your application, any premiums and fees that have been debited will be refunded to your nominated bank account. It is essential to note that the contract is established at Application stage, and, consequently, the seven (7) day period is calculated from this initial date".
We have noted that your policy application was processed on the 7th of May 2025 and your cancellation request was submitted today 15th of May 2025, which means the request was submitted after the 7-day cooling-off period. This means the notice period for the cancellation will apply in full.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. Oneplan subscribes to its TCF principles and will take all reasonable steps to ensure fair and equal treatment of all our clients. We will assist with all we can in line with our terms and conditions.
Once again, we sincerely apologize for any inconvenience caused and are saddened to see you go.
Kind regards,
Oneplan.
Oneplan.
SA
Shameem A's updateReviewer Update
15 May 2025, 10:01I did not use your service.
This was not mentioned to me about refunds and cooling off periods on the telephone.
you guys mentioned contractual agreement telephonically, which is nonsense. That means your agents must take the time to explain cause this is against the consumer protection act that these things arent explained properly. Reynolan told me they will look into the call which i want from Oneplan to go over, i have a consumer right to this. no consumer should be misdirected and told false information. i took a policy of medical insurance. all you guys are, are *****ulent. you still want to claim i should read a contract which i dont recall calling your policy a contract. nobody told me this on the call youll are being rogues.
This was not mentioned to me about refunds and cooling off periods on the telephone.
you guys mentioned contractual agreement telephonically, which is nonsense. That means your agents must take the time to explain cause this is against the consumer protection act that these things arent explained properly. Reynolan told me they will look into the call which i want from Oneplan to go over, i have a consumer right to this. no consumer should be misdirected and told false information. i took a policy of medical insurance. all you guys are, are *****ulent. you still want to claim i should read a contract which i dont recall calling your policy a contract. nobody told me this on the call youll are being rogues.
SA
Shameem A's update15 May 2025, 10:01
Reviewer Update
I did not use your service.
This was not mentioned to me about refunds and cooling off periods on the telephone.
you guys mentioned contractual agreement telephonically, which is nonsense. That means your agents must take the time to explain cause this is against the consumer protection act that these things arent explained properly. Reynolan told me they will look into the call which i want from Oneplan to go over, i have a consumer right to this. no consumer should be misdirected and told false information. i took a policy of medical insurance. all you guys are, are *****ulent. you still want to claim i should read a contract which i dont recall calling your policy a contract. nobody told me this on the call youll are being rogues.
This was not mentioned to me about refunds and cooling off periods on the telephone.
you guys mentioned contractual agreement telephonically, which is nonsense. That means your agents must take the time to explain cause this is against the consumer protection act that these things arent explained properly. Reynolan told me they will look into the call which i want from Oneplan to go over, i have a consumer right to this. no consumer should be misdirected and told false information. i took a policy of medical insurance. all you guys are, are *****ulent. you still want to claim i should read a contract which i dont recall calling your policy a contract. nobody told me this on the call youll are being rogues.
SA
Shameem A's updateReviewer Update
15 May 2025, 10:04I also need full confirmation how many months you'll will try to debit me for? & how much ?
your whole company will never succeed because you guys are robbing people in ay light.
your whole company will never succeed because you guys are robbing people in ay light.
SA
Shameem A's update15 May 2025, 10:04
Reviewer Update
I also need full confirmation how many months you'll will try to debit me for? & how much ?
your whole company will never succeed because you guys are robbing people in ay light.
your whole company will never succeed because you guys are robbing people in ay light.
Oneplan Insurance's replyOfficial
15 May 2025, 12:10Hi Shameem,
Thank you for getting back to us. We have requested the call recording and will provide feedback once we have gathered all required information.
Kind regards,
Oneplan.
Thank you for getting back to us. We have requested the call recording and will provide feedback once we have gathered all required information.
Kind regards,
Oneplan.
Oneplan Insurance's reply15 May 2025, 12:10
Official
Hi Shameem,
Thank you for getting back to us. We have requested the call recording and will provide feedback once we have gathered all required information.
Kind regards,
Oneplan.
Thank you for getting back to us. We have requested the call recording and will provide feedback once we have gathered all required information.
Kind regards,
Oneplan.