DB
Diane B
1 reviews | Active since Feb 2021
10 Sept 2025, 07:19
Oneplan Insurance for Pets
I have been with One plan since 2018. I had no problem with them at all, until I did an address update with them. They have now done a NEW debit order for more than double the amount. This was after having liaised with them about this incorrect amount. I gave them a good review previously thinking that they had sorted this error out and all was correct. Well I was wrong. This new and huge amount was taken from my account this morning, now costing me extra to reverse the debit order and stop it. I had by their request did a EFT payment for the correct amount SO THAT THIS HUGE AMOUNT WOULD NOT COME OFF MY ACCOUNT!!! Needless to say ..... it did!! Most disappointed in them at this time.
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Oneplan Insurance's replyOfficial
10 Sept 2025, 08:17Dear Diane,
Thank you for bringing this matter to our attention.
We sincerely apologise for the inconvenience and frustration this situation has caused. Please be assured that we take client feedback very seriously, as it allows us to address concerns and ensure our service remains of the highest standard.
Following a thorough review of your complaint, we have attempted to contact you on the phone number listed, however, the call rings until it goes to voicemail. We will attempt to contact you again during the course of the day to discuss the matter at hand and assist further.
Once again, we truly apologise for the inconvenience caused and look forward to restoring your faith in our services.
Kind regards,
Oneplan.
Thank you for bringing this matter to our attention.
We sincerely apologise for the inconvenience and frustration this situation has caused. Please be assured that we take client feedback very seriously, as it allows us to address concerns and ensure our service remains of the highest standard.
Following a thorough review of your complaint, we have attempted to contact you on the phone number listed, however, the call rings until it goes to voicemail. We will attempt to contact you again during the course of the day to discuss the matter at hand and assist further.
Once again, we truly apologise for the inconvenience caused and look forward to restoring your faith in our services.
Kind regards,
Oneplan.
Oneplan Insurance's reply10 Sept 2025, 08:17
Official
Dear Diane,
Thank you for bringing this matter to our attention.
We sincerely apologise for the inconvenience and frustration this situation has caused. Please be assured that we take client feedback very seriously, as it allows us to address concerns and ensure our service remains of the highest standard.
Following a thorough review of your complaint, we have attempted to contact you on the phone number listed, however, the call rings until it goes to voicemail. We will attempt to contact you again during the course of the day to discuss the matter at hand and assist further.
Once again, we truly apologise for the inconvenience caused and look forward to restoring your faith in our services.
Kind regards,
Oneplan.
Thank you for bringing this matter to our attention.
We sincerely apologise for the inconvenience and frustration this situation has caused. Please be assured that we take client feedback very seriously, as it allows us to address concerns and ensure our service remains of the highest standard.
Following a thorough review of your complaint, we have attempted to contact you on the phone number listed, however, the call rings until it goes to voicemail. We will attempt to contact you again during the course of the day to discuss the matter at hand and assist further.
Once again, we truly apologise for the inconvenience caused and look forward to restoring your faith in our services.
Kind regards,
Oneplan.